Kimberly Steffen

• Led the digital transformation of operational workflows, integrating data-driven processes and consumer AI tools to optimize efficiency and reduce operational costs by 20%.
• Developed and implemented scalable operational frameworks that supported company growth, including workflow automation and cost-saving initiatives.
• Partnered with the CEO to align operational strategies with business development goals, contributing to organizational success and long-term sustainability.
• Spearheaded employee engagement programs, enhancing workplace culture, boosting team performance, and contributing to a 95% retention rate.

• Led strategic sourcing initiatives across multiple departments, improving vendor performance by 12% and reducing procurement costs by 15%.
• Integrated data-driven and automated solutions to streamline procurement and contract management processes, reducing cycle times by 25% and enhancing business agility.
• Managed Twitter’s contingent workforce program, optimizing labor costs by 10% and improving time-to-fill rates by 20%.
• Developed governance frameworks for BPO processes, improving service quality and operational cost efficiency by 18%.
• Conducted comprehensive spend analysis, identifying cost-saving opportunities that resulted in 5-10% annual savings.
• Partnered with cross-functional teams, including People Operations, Legal, and Finance, to align sourcing strategies with organizational goals, improving project delivery timelines by 15%.

Program Manager Onsite @ Pinterest | Apr 2017 – Jun 2019

• Led the contingent workforce program onsite at Pinterest as Program Manager, achieving 98% worker satisfaction through effective onboarding, performance management, and process optimization. Reduced workforce costs by 10-20% through strategic sourcing and vendor management.

Operations Manager Onsite @ Facebook | Feb 2016 – Apr 2017

• Managed contingent workforce operations onsite at Facebook as Operations Manager. Improved workforce management processes, leading to a 95% SLA compliance rate, and enhanced employee engagement, and improving SLA compliance to 95%.

Workforce Strategy Consultant | Jan 2015 – Feb 2016

• Provided workforce management consulting to clients across various industries, delivering tailored workforce solutions that reduced labor costs and increased workforce agility by 20%.

• Partnered with senior leadership to develop and execute HR strategies aligned with business goals, improving employee retention by 20% and boosting team productivity.
• Managed full-cycle talent acquisition and onboarding, achieving a 90% retention rate for new hires.
• Spearheaded employee engagement initiatives, improving organizational culture through training programs and corporate events.