Bridget Kurland
St Augustine,FL
Summary
Dynamic servant leader and business executive with extensive expertise in business operations, product management, project management, strategic planning, and healthcare technology.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Clinical Operations/Advanced Practice Registered Nurse
Jacksonville Hospitalsist and Symphony Specialty Group
2025.05 - Current
- Leads clinical strategy & operations for a multi-disciplinary team of 20+ Advanced Practice Providers focusing on quality care, team development, and organizational growth, resulting in improved patient outcomes.
- Develops and implements clinical strategies to improve patient outcomes and operational efficiencies, achieving an increase in operational efficiencies and company revenue.
- Lead, schedule, and mentor a team of 20+ Advanced Practice Providers (APP) across internal medicine and specialty practices, initiating various initiatives such as a new model of care and risk stratification, chart audits and performance reviews that contributed to team development and organizational growth.
- Established numerous partnerships with external healthcare partners, leading to enhanced collaborative care efforts including decreased hospitalizations and shorter length of stays.
- Oversee recruitment, onboarding, education, and training of 20+ APPs, achieving successful hires and a 90% retention rate of Advanced Practice Providers.
Associate Director, Business Operations, Strategy & Product
Optum (UnitedHealth Group)
2019.10 - 2025.05
- Managed cross functional teams to develop and deploy products, solutions, and workflows to enhance operational efficiencies
- Led product development lifecycle from inception to post-implementation review in fast-paced technology environments
- Collaborated with executive leadership to align business initiatives and strategic objectives
- Curated and refined business requirements, capabilities, and managed cross product releases
- Developed and delivered dashboards and performance metrics to inform strategic decision-making
- Conducted user research and testing to optimize user experience and system usability
- Created comprehensive user guides, FAQs, and training materials to support product adoption
- Risk monitoring and application of controls to ensure regulatory and business compliance
Clinical Services Manager
OptumCare (UnitedHealth Group)
2019.01 - 2019.10
- Led clinical operation and quality initiatives focusing on member outcomes and market performance
- Directed clinical programs including quality measures to meet benchmarks
Clinical Advisor/Advanced Practice Clinician (APC)
Optum (UnitedHealth Group)
2014.10 - 2019.01
- Provided complex care management for chronically-ill members supporting transitions of care and chronic disease management
- Served as EMR subject matter expert (SME) providing training and support to hundreds of clinicians nationwide
- Delivered care in acute, long-term, and post-acute settings emphasizing patient-centered care
- Collaborated with interdisciplinary care teams to develop and implement individualized treatment plans
- Mentored, onboarded and trained and supported APPs in clinical best practice practices and disease management
Education
Masters of Business Administration - undefined
Capella University
2020-01
Doctor of Nursing Practice - Leadership & Education
Case Western Reserve University, Frances Payne Bolton School Of Nursing
Cleveland, Ohio2016-01
Masters of Science In Nursing - Adult/Gerontology Dual Specialty
Case Western Reserve University, Frances Payne Bolton School Of Nursing
Cleveland, Ohio2014-01
Masters of Nursing - undefined
Case Western Reserve University, Frances Payne Bolton School Of Nursing
Cleveland, Ohio2011-01
Bachelor of Arts - Biology
Wittenberg University
Springfield, Ohio2010-01
Skills
- Streamlined business operations to support organizational goals and improve service delivery
- Oversaw product management processes to align development with customer needs and business objectives
- Led initiatives to enhance data collection and analysis methods across departments Oversaw the implementation of data-driven strategies to improve operational efficiency Collaborated with cross-functional teams to align analytics with business objectives
- Led strategic initiatives to enhance project delivery processes Oversaw implementation of key strategies to drive operational efficiency Coordinated with stakeholders to align project goals with organizational objectives
- Cultivated strategic partnerships and identified new opportunities to enhance business development efforts
- Led project teams through all phases of development to achieve strategic goals Oversaw resource allocation and risk management to optimize project outcomes Fostered collaboration among departments to enhance project efficiency and effectiveness
- Optimized user experience to foster engagement and satisfaction across digital platforms
- Led initiatives to integrate advanced healthcare technologies into existing systems to optimize patient outcomes Oversaw training programs for staff to ensure effective utilization of new tools Coordinated with cross-functional teams to streamline technology adoption processes
Certification
- User Design Thinking Certification, Cornell University, 2022
- Functional Medicine Certification, Functional Medicine University, 2025
- People School, Science of People, 2022
- Adult-Gerontological Nurse Practitioner, American Academy of Nurse Practitioners, Since 2014
- Advanced Practice Registered Nurse, Florida Department of Health, Since 2014
Timeline
Director of Clinical Operations/Advanced Practice Registered Nurse
Jacksonville Hospitalsist and Symphony Specialty Group
2025.05 - Current
Associate Director, Business Operations, Strategy & Product
Optum (UnitedHealth Group)
2019.10 - 2025.05
Clinical Services Manager
OptumCare (UnitedHealth Group)
2019.01 - 2019.10
Clinical Advisor/Advanced Practice Clinician (APC)
Optum (UnitedHealth Group)
2014.10 - 2019.01
Masters of Business Administration - undefined
Capella University
Doctor of Nursing Practice - Leadership & Education
Case Western Reserve University, Frances Payne Bolton School Of Nursing
Masters of Science In Nursing - Adult/Gerontology Dual Specialty
Case Western Reserve University, Frances Payne Bolton School Of Nursing
Masters of Nursing - undefined
Case Western Reserve University, Frances Payne Bolton School Of Nursing
Bachelor of Arts - Biology
Wittenberg University