Thomas Smith
Philadelphia,PA
Overview
8
8
years of professional experience
1
1
Certification
Summary
Dynamic Detailer Manager at National Auto Detailing Network, adept at enhancing operational productivity and prioritizing deadlines. Successfully reduced customer wait times while fostering strong client relationships. Skilled in effective solution development and time management, ensuring high-quality service through strategic delegation and staff training.
Dedicated detailing professional prepared for leadership roles in managing detailing projects. Possesses extensive experience in overseeing teams and ensuring project quality. Known for fostering collaboration and adaptability in dynamic environments. Proficient in project management and quality control.
Work History
Detailer Manager
National Auto Detailing Network
Philadelphia, PA
09.2016 - 11.2024
- Collaborated with sales teams to provide accurate estimates and ensure client expectations were met or exceeded.
- Reduced customer wait times through efficient scheduling practices coupled with increased staff productivity levels.
- Maintained strong relationships with customers, addressing any concerns or issues promptly to ensure satisfaction.
- Consistently met deadlines by effectively delegating tasks among team members based on their strengths and availability.
- Payroll making sure employees get paid accurately and on time
- Hiring and firing making sure new employees are trained properly to ensure high quality of work
- Ordering supplies
- Maintaining a strong relationship with GM managers and salespeople of the dealership
Education
No Degree - Behavioral Health
Community College of Philadelphia
Philadelphia, PA09-2024
Skills
- Operational productivity
- Prioritization of deadlines
- Effective solution development
- Time management
Certification
Class A CDL with all my endorsements except passanger
Timeline
Detailer Manager
National Auto Detailing Network
09.2016 - 11.2024
No Degree - Behavioral Health
Community College of Philadelphia