Dwight Edwards Jr
Lehigh Acres,FL
Summary
Detail-oriented Project Coordination professional with experience supporting multi-team operations, implementing structured programs, and managing performance metrics in fast-paced environments. Proven ability to coordinate timelines, track deliverables, optimize workflows, and support cross-functional initiatives. Currently pursuing a Bachelor's in Healthcare Administration at Western Governors University.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager | Program Execution
Stretch Zone
03.2024 - 10.2025
- Coordinated daily operational activities including scheduling and service delivery.
- Tracked revenue and retention metrics and reported insights to leadership.
- Implemented workflow improvements to increase efficiency and client satisfaction.
Performance Development Coach | Remote Program Coordinator
V Shred
- 01.2025
- Coordinated structured client development programs, ensuring milestones and deliverables were completed on schedule.
- Managed workflow systems and maintained accurate CRM documentation.
- Monitored KPIs and performance data to support strategic adjustments.
- Communicated regularly with stakeholders to ensure alignment and accountability.
Assistant Operations Manager
Amped Fitness
08.2023 - 03.2024
- Supported leadership with project execution across recruitment and membership initiatives.
- Coordinated staff communication and monitored operational performance metrics.
Performance & Revenue Operations Lead
YouFit Gyms
05.2021 - 08.2023
- Executed structured initiatives to meet monthly KPIs.
- Coordinated team responsibilities and supported operational change initiatives.
Customer Support & Technical Operations Representative
Alorica
09.2019 - 10.2021
- Resolved high-volume technical cases while meeting strict quality benchmarks.
- Documented workflows and maintained system accuracy within CRM platforms.
Assistant General Manager | Operations Lead
Around The Clock Fitness
05.2018 - 05.2021
- Managed full club operations in the absence of the General Manager, ensuring continuity of service and performance targets.
- Led scheduling, onboarding, and team performance initiatives to meet organizational objectives.
- Implemented operational strategies that improved revenue performance and member retention.
- Delegated daily tasks and ensured compliance with company policies and service standards.
Education
Associate Degree - Sports Medicine & Fitness Technology
Keiser University
Bachelor of Science - Healthcare Administration
Western Governors University
02.2026
Skills
- Project Coordination
- Timeline & Deliverable Tracking
- Cross-Functional Communication
- Process Improvement
- KPI Monitoring & Reporting
- Workflow Optimization
- Stakeholder Support
- Documentation & Compliance
- CRM & Digital Systems
- Change Implementation Support
Certification
- ISSA Certified Personal Trainer
- Corrective Exercise Specialist
- CPR/AED Certified
Timeline
Operations Manager | Program Execution
Stretch Zone
03.2024 - 10.2025
Assistant Operations Manager
Amped Fitness
08.2023 - 03.2024
Performance & Revenue Operations Lead
YouFit Gyms
05.2021 - 08.2023
Customer Support & Technical Operations Representative
Alorica
09.2019 - 10.2021
Assistant General Manager | Operations Lead
Around The Clock Fitness
05.2018 - 05.2021
Performance Development Coach | Remote Program Coordinator
V Shred
- 01.2025
Associate Degree - Sports Medicine & Fitness Technology
Keiser University
Bachelor of Science - Healthcare Administration
Western Governors University