Dwight Hayden
Family Support Coordinator
Pompano Beach,FL
Summary
Self-directed event coordinator with over 10 years of experience creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget event completion. Organized and ambitious planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings. Customer-oriented time manager and decisive leader. Results-driven family coordinator bringing progressive background in a family orientated environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.
Overview
8
8
years of professional experience
Work History
Event Coordinator
Sound Garage LLC
Hollywood, United States
05.2021 - Current
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Planned large-scale events such as trade shows, conferences, and meetings.
- Organized, coordinated and deployed family events while focusing on delivering superior customer service.
- Selected and ordered décor and event materials.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Event Coordinator
MCCS Camp Courtney-Churawarabi Center, Child, Youth & Teen
Okinawa , Japan
10.2010 - 03.2014
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Attended conferences and events to stay up-to-date with industry trends and planning standards
- Evaluated and selected service providers and vendors according to customer requirements
- Arranged availability of audio-visual equipment, transportation and displays for various types of events
- Brainstormed and implemented creative event concepts and themes
- Consulted with customers to determine objectives and requirements for events
- Performed event coordination for larger parties and gatherings
- Coordinated schedules and timelines for events
- Inspected event facilities to confirm conformance to customer requirements
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues
- Organized, coordinated and deployed Family events while focusing on delivering superior customer service
IT Support Specialist
General Dynamics
US Army Post, Vicenza Italy/Okinawa Japan
09.2004 - 07.2008
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Developed and tested new product offerings prior to release to assist development team in bug identification
- Created help desk tickets, troubleshot and resolved desktop issues
- Updated software to safeguard against security flaws
- Answered questions and provided information to customers about new software or hardware
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes
- Determined hardware and network system issues using proactive troubleshooting techniques
- Assigned system permissions and set up computers to assist with onboarding new employees
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments
- Managed backup and recovery of data assets to safeguard system availability
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Local Network
- Configured hardware and granted system permissions to new employees
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Researched product and issue resolution tactics to address customer concerns
- Submitted service tickets for equipment maintenance requests
- Provided documentation on troubleshooting of technical processes to support desk staff
Education
No Degree - Computer And Information Sciences
University of Maryland - Baltimore County
Baltimore, MDBachelor of Arts - Audio Production
Full Sail University
Winter Park, FL07.2025
Skills
- Vendor Negotiations
- Accommodation Organization
- Event Calendar Management
- Meeting Trends Analysis
- Conference and Convention Planning
- Attendee Relations
- Meeting Planning
- Audiovisual Equipment
- Staff Leadership
- Agenda Setting and Control
- Revenue Generation
- Budget Management
Organized Charity Rides and other Slingshot riding events
As a slingshot owner and being apart of a slingshot riding community of over 150 members. we support local charities and fund raisers by participating in rides all over south florida. we also escort military members when they return from deployments and if they are doing special events which can also be informative to this community im applying for.
Timeline
Event Coordinator
Sound Garage LLC
05.2021 - Current
Event Coordinator
MCCS Camp Courtney-Churawarabi Center, Child, Youth & Teen
10.2010 - 03.2014
IT Support Specialist
General Dynamics
09.2004 - 07.2008
No Degree - Computer And Information Sciences
University of Maryland - Baltimore County
Bachelor of Arts - Audio Production
Full Sail University
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