Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hobbies and Interests
Generic

Dowson Pena

Missouri City

Summary

Reliable and detail-oriented professional with hands-on experience in fast-paced delivery and customer service roles. Proven track record of punctuality, safe handling of time-sensitive materials, and excellent communication skills. Skilled at working independently to meet strict deadlines, while also collaborating effectively within a team to ensure smooth operations. Known for being dependable, respectful, and efficient—ready to bring those strengths to a healthcare environment where trust and service matter most.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Curbside Personal Shopper

HEB Grocery Store
11.2023 - 12.2024
  • Accurately pick and pack customer orders according to online orders, ensuring all items are in stock or replaced with approved substitutions.
  • Provide excellent service by addressing any concerns or special requests regarding products or substitutions; communicate effectively with customers.
  • Utilize handheld devices or tablets to process orders, track inventory, and update order statuses.
  • Work with other personal shoppers and store associates to ensure smooth and efficient order fulfillment.
  • Demonstrated strong time management and prioritization skills by efficiently picking and assembling customer orders within strict time windows to meet scheduled curbside pickup times.
  • Demonstrated strong hospitality by providing friendly, attentive service during curbside pickups, ensuring customers felt valued and respected throughout their experience. Maintained consistent punctuality by arriving on time and being ready to support team operations, helping ensure orders were fulfilled accurately and delivered promptly to customers.

Delivery Driver

Amazon
05.2025 - Current
  • Delivered high volumes of packages on strict schedules, demonstrating reliability, time management, and the ability to work under pressure.
  • Maintained a high level of professionalism and courtesy during all customer interactions, ensuring a positive and respectful experience.
  • Followed detailed routing instructions using GPS and handheld devices, adapting to changes in real time while ensuring delivery accuracy and efficiency.
  • Performed vehicle safety inspections and maintained delivery logs, reinforcing responsibility for secure transport and proper documentation.
  • Demonstrated strong attention to detail when verifying addresses, packages, and delivery instructions.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Education

High School Diploma -

Dulles High School
Stafford, TX
06-2024

Business

Wharton County Junior College
Sugar Land, TX
05-2026

Skills

  • Flexible schedule
  • Strong sense of urgency for time-sensitive deliveries
  • Experience transporting sensitive or high-priority items
  • Delivery log maintenance
  • Quick thinking in unexpected situations
  • Physical stamina
  • Verbal and written communication
  • Operated independently in the field while maintaining strong communication with dispatch and team members to ensure customer needs were met accurately and on time
  • Skilled at balancing solo responsibilities with teamwork in fast paced environments

Certification

  • TABC License Certification
  • First Aid/CPR Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Delivery Driver

Amazon
05.2025 - Current

Curbside Personal Shopper

HEB Grocery Store
11.2023 - 12.2024

High School Diploma -

Dulles High School

Business

Wharton County Junior College

Hobbies and Interests

  • Music Production
  • Art & Designs
  • Soccer
  • Fitness enthusiast
  • Travel

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