Dwune Johnson

• Picked customer orders using RF scanner and warehouse location labels.
• Packed outbound shipments to protect products and maintain order accuracy.
• Loaded completed pallets onto trailers following shipping and safety procedures.
• Verified labels, quantities, and documentation before releasing shipments.
• Operated pallet jack and other warehouse equipment to move finished goods.
• Organized staging area to support efficient workflow and timely dispatch.
• Inspected cartons for damage and reported discrepancies to supervisors.
• Followed inventory and safety protocols while handling medical supply shipments.
• Ensured timely deliveries for customer satisfaction by closely monitoring shipments and proactively addressing potential issues.
• Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.
• Expedited shipment handling, prioritizing urgent orders to ensure on-time delivery for clients with tight deadlines.

• Directed daily salon operations, ensuring smooth client flow and consistent service standards.
• Scheduled staff coverage, balancing appointments, walk-ins, and peak service periods.
• Trained team members on haircutting procedures, client service, and cleanliness expectations.
• Monitored inventory levels, reordered supplies, and maintained organized product storage.
• Resolved client concerns promptly, supporting positive experiences and repeat business.
• Coordinated opening and closing tasks, keeping workstations prepared and compliant.
• Reviewed team performance, provided feedback, and reinforced quality expectations.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Controlled costs to keep business operating within budget and increase profits.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

• Unloaded incoming shipments and verified merchandise against packing slips and purchase orders.
• Inspected received products for damage, shortages, and discrepancies before stocking.
• Scanned inventory with handheld devices to update receiving records accurately.
• Organized backroom stock and staged merchandise for efficient replenishment.
• Processed returns and damaged merchandise according to store receiving procedures.
• Maintained clean receiving area and followed safety standards during freight handling.
• Communicated shipment issues and inventory discrepancies to management promptly.
• Maintained a clean and organized receiving area, enhancing workflow and productivity.
• Unloaded pallets and deliveries and organized products in warehouse.
• Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
• Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
• Trained new employees on receiving procedures, improving overall team performance.
• Restocked products and rotated items according to standard procedures.
• Placed, tagged, and secured merchandise in diverse designated areas.

• Developed and maintained relationships with customers and suppliers through account development.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Improved marketing to attract new customers and promote business.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

• Maintained appointment accuracy, service records, and front-desk organization.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.

While I was enrolled I joined a management team S.I.F.E and S.A.M. I