Dyamond Mitchell-Jarratt
North Las Vegas,NV
Summary
Energetic and detail-focused with passion for ensuring high-quality standards. Possesses foundational knowledge in quality assurance methods and proficient in data analysis and documentation processing. Committed to driving improvements and maintaining product excellence.
Overview
10
10
years of professional experience
Work History
Quality Assurance Specialist
Las Vegas Urban League
02.2023 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
- Fostered culture of continuous improvement, organizing training sessions on latest quality assurance best practices.
Accounts Receivable Specialist
Nana Technologies
05.2022 - 10.2022
- As an Accounts Receivable Specialist, my responsibilities included: analyzing repair claims from consumers, accurately billing our vendor’s accounts, responding to emails from consumers, vendors and technicians, updating consumers’ accounts accordingly based on email requests and scheduling repair appointments for the technicians
Customer Service Representative
Aramsco
09.2016 - 05.2020
- As a Customer Service Representative, my duties included promptly answering high volume inbound calls, assisting with over-the-phone and/or walk-in customers and maintaining customers’ business accounts
- This position began as seasonal
- Due to my strong customer-relation skills- such as resolving issues, ability to multi-task and patience relating to customers, I would later be promoted to full time
Customer Service Representative
Ecolab
07.2015 - 02.2016
- At Ecolab, my position was based within a call center setting
- I was responsible for maintaining a high call volume averaging a minimum of500+ calls per day from consumers wanting to place an order for their company's materials
- I developed knowledge in a wide variety of types of cleaning materials and chemicals as well as how they are used
- Being knowledgeable of such products afforded me the ability to upsell or recommend specific products to consumers that would better serve the consumer's specific needs
Team Member
Convergys
10.2014 - 07.2015
- Convergys was a call center setting, where I answered a high volume of incoming calls for SiriusXM Radio consumers
- I managed accounts, financing and subscriptions with customers nationwide
- I excelled in maintaining the department's mandatory productivity report which was based on a metrics and quota system
Education
Bachelor of Science - Human Resources Management
Grand Canyon University
Phoenix, AZ08-2027
Bachelor of Science - Dental Hygiene
Herzing University
MinneapolisHigh School Diploma -
Community of Peace Academy
Saint Paul, MN06-2014
Skills
- Detail-oriented
- Quality assurance
- Problem-solving skills
- Analytical thinking
- Decision-making
- Team collaboration
Timeline
Quality Assurance Specialist
Las Vegas Urban League
02.2023 - Current
Accounts Receivable Specialist
Nana Technologies
05.2022 - 10.2022
Customer Service Representative
Aramsco
09.2016 - 05.2020
Customer Service Representative
Ecolab
07.2015 - 02.2016
Team Member
Convergys
10.2014 - 07.2015
Bachelor of Science - Human Resources Management
Grand Canyon University
Bachelor of Science - Dental Hygiene
Herzing University
High School Diploma -
Community of Peace Academy
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