Dyamond Williams
Rosharon,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
School Registrar
Alvin ISD
Rosharon, TX
07.2023 - Current
- Analyzed data from various sources in order to identify potential improvements in services offered by the Registrar's Office.
- Served as the primary point of contact for internal departments requiring access to academic records.
- Assisted in scheduling classes, instructors, and rooms.
- Improved student educational plans by advising on course selection, progress plans and career decisions.
- Verified transcripts for incoming transfer students.
- Monitored compliance with state regulations related to school operations.
- Generated reports on enrollment trends and other related data.
- Collaborated with faculty members to ensure accurate course descriptions were provided to students.
- Maintained student records, ensuring accuracy and confidentiality.
- Prepared reports using academic or institutional data and information.
- Coordinated registration activities for students.
- Performed data entry into the student information system.
- Created schedules for summer school programs based on requests from faculty members.
- Supervised temporary staff during peak periods of activity in the registrar's office.
- Developed procedures for efficient workflow processes within the registrar office.
- Provided information to students regarding course availability, prerequisites and degree requirements.
- Reviewed and updated student contact information as needed.
- Processed enrollments, withdrawals, transfers and grade changes.
- Managed classroom capacity limits while maintaining a balanced schedule.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
General Clerk II
Houston Independent School District, HISD
01.2019 - Current
- Reviews, verifies, updates, requests, and transfers all copies of academic achievement records for students enrolled in HISD high schools
- Ensures that all students are enrolled in appropriate, validated courses and that each student has a current academic schedule, which adheres to each student's individualized academic plan
- Process and maintain student attendance records
- Generates attendance records and ADA documentation and reports
- Enters data in PEIMS according to standard procedures, prepares daily attendance list
- Maintains general office and departmental files, following up on misplaced, misdirected, or misfield materials
- Processes documents in accordance with established procedures
- Looks up files and retrieves content as requested
- May transfer files to storage and set up new files as directed.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Managed multiple projects simultaneously using organizational and analytical skills.
Environmental Service Technician
CHI St. Luke's Hospital
06.2015 - 01.2019
- Maintained patient and hospital confidentiality.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
- Followed specific cleaning schedules based on patient needs.
- Monitored spaces for environmental safety hazards.
- Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
- Served as technical consultant on environmental policies to maintain regulatory compliance.
- Set up beds or other furniture in rooms.
Head Cashier
HEB Grocery Store
12.2014 - 12.2015
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reviewed and resolved differences between accounting information and cash drawer
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Operated cash register to record transactions accurately and efficiently.
Education
Sharpstown High School
Houston, TX05.2015
Skills
- Microsoft Excel
- Microsoft Word
- Power Point
- Outlook
- Filling/Sorting
- Inventory management
- Customer assistance
- Microsoft Access
- Billing and Invoicing
- Cash Handling
- Customer Satisfaction
- Telephone Etiquette
- Inbound and Outbound Calling
- Complaint Escalation
- Multi-Line Phone Systems
- Inventory Control
- Problem Resolution
- POS System Operations
- Administrative and Office Support
- Customer Data Confidentiality
- Database Administration
- Scheduling Coordination
- Academic Advising
- Student Registration
- Personnel Management
- Public Speaking
- Collaboration
- Data Entry
- Critical Thinking
- Organizational Skills
- Computer Skills
- Multitasking
- Active Listening
Affiliations
JROTC Cadet 2010-2011
Big Brother Big Sister Program 2013-2014
Student Scholar Athlete 2011-2015
Dance Team Apollo Queens 2013-2015
Girls of Excellence Step Team 2011-2013
Additional Information
- Volunteer at Houston Food Drive 2x a month
- Volunteer during summer at school to assist with activities and summer program enrollment .
Certification
- Licensed Cosmetologist 2022
Timeline
School Registrar
Alvin ISD
07.2023 - Current
General Clerk II
Houston Independent School District, HISD
01.2019 - Current
Environmental Service Technician
CHI St. Luke's Hospital
06.2015 - 01.2019
Head Cashier
HEB Grocery Store
12.2014 - 12.2015
Sharpstown High School