Victoria Lewis
Las Vegas,NV
Summary
Recent graduate with a degree in Healthcare Administration seeking an entry-level position to utilize strong communication skills and passion for patient care to provide exceptional service and contribute to the success of a healthcare organization.
Overview
10
10
years of professional experience
Work History
School Registrar
Clark County School District CCSD
11.2022 - Current
- Implements Clark County School District Policies and Regulations and procedures regarding student records and student progress toward graduation
- Provides information to the public, teachers, and other employees regarding policies, regulations, school activities, and rules
- Plans, organizes, and implements the registration process with administration and sets priorities on work and works independently with minimal supervision
- Responsible for the enrollment and withdrawal of students
- Maintains accurate files and records related to registration and student records
- Responsible for accurate student enrollment accounting for apportionment funding
- Evaluates and transcribes out-of-district course history records to verify alignment of courses with District curriculum and posts to current student data
- Follows District Grade Reporting Calendar timeline to implement the registrar
- Operational tasks, progress reporting process, grade reporting process, and transcript process
- Maintains student data reporting system database to compile, retrieve, and generate accountability records and reports including, but not limited to, class schedule, cumulative records, transfers, registration, grading, course history, attendance, health records, student accounting data, dropout, promotion/retention, and academic probation
- Certifies and issues official school transcripts, as requested
- Determines work priorities and exercises judgment with respect to urgency, confidential status, and relative importance
- Generates specialized reports using advanced queries
- Promotes public relations and deals tactfully and diplomatically with people
- Conforms to safety standards, as prescribed
- Performs other tasks related to the position, as assigned Act as a backup school banker.
- Count monies from school fundraisers and other school activities
- Close out school deposits for bank pickups
- Review daily receipts from transactions
- Review spending accounts and manage budget
- Prepare checks for vendors and outside sources.
- Prepared and administered school budget for 764 students.
School Aide
CCSD Clark County School District
07.2021 - 11.2022
- Assists with the supervision of students in the lunchroom and on the playground, perform routine clerical tasks such as filing, answering the telephone, withdrawing and enrolling students, receipt incoming funds through mail such as checks
- Count and receipt money from school activities such as t-shirt sales or fundraisers
- Open and distribute incoming packages and mail
- Record absent notes in Infinite Campus
- Monitor classroom attendance for teachers
- Managed approximately 25 incoming inquiries from employees and the public concerning departmental activities and operations; accepts, screens, and routes telephone calls; and greets and directs visitors
- Make photocopies, sort, staple, and/or distribute documents, as requested
- Uses computer and mainframe applications (i.e., word processing, inquiry, data input, etc.) to obtain and enter data and operates a variety of office equipment (i.e., computer, printer, copier, switchboard, fax machine
- Inventory supplies for teacher lounge
- Assist in classroom when needed
- Establishes, collects, organizes, and maintains data pertaining to assigned clerical tasks and composes departmental reports, as requested
- Retrieve OLR summary for all students
- Review master reports with office clerk
- Send and request student records from other schools.
- Observed students' performance and recorded relevant data to assess progress.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
Licensed Insurance Agent
Sitel
04.2017 - 03.2018
- Answer approximately 100 calls for auto and property insurance, add and remove vehicles from auto policies, adjust mileage and usage of vehicles, discuss renewal of policy term with members, transfer policy to other states.
- Update drivers on policy, provide quotes for new members, process proof of financial responsibility forms to DMV, send proof of insurance upon request
- Review all coverages for policy, cancel auto policies, create letters for financial companies, transfer calls to the correct departments, issue non-owner policies
- Provide storage policies, set up automatic payments and special payment arrangements, process non-payment cancellations, provide discounts available for policy, assist with rental reservations, and automatic payments
- Assist with members self - service website, reset online id's, passwords and pin
- Licensed in 46 states
- Process non-injury claims, process assignment such as rental car and in-network body shop for repairs
- Assign a claim adjuster to case, document all information regarding damage to vehicle.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
Team Leader
Alorica
03.2015 - 04.2017
- Manage a team of 30 members, meets with client to determine demands needed for the company and manage payroll for all associates
- Coach and provide feedback to associates on overall performance base on client requirements, Audit team Quality for performance accuracy and customer service skills
- Conduct team meeting to provide motivation and current updates from client, maintain Lost Hours, recruit new candidates through interview process
- Conduct one on one meeting with each associate to develop skills to further career growth opportunities
- Audits schedules for each agent
- Meet with site director for leadership feedback
- Provides attendance report to operational manager and client to verify head count
- Conduct floor audits to maintain Clean Desk Policy, Audits associate for HIPAA Violations
- Respond to all client emails daily and take customers’ calls for an hour to ensure product knowledge
- Provided outstanding customer service to members and providers, Meeting expectations regarding customer care and quality of calls
- Top performer for quality of calls
- Outstanding Team Player Skills
- Used Active listening, Organization, Communication, Multi-tasking, Creative mind and being a self- starter.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Cashier/Customer Service Representative
Burlington Coat Factory
07.2014 - 01.2015
- Used POS system to enter orders, process payments and issue receipts.
- Answer promptly 30 incoming calls and provide fast service for all customers
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Increased sales of promotional items by informing customers about current offers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor in healthcare administration -
University of Phoenix
Phoenix, AZ01.2023
Skills
- Payroll
- Excel
- Customer Service
- Interviewing
- Public Relations
- Supervision
- Leadership
- Office Management & Administration
- Analysis
- Records Management
- Database Administration
- Admissions Support
Timeline
School Registrar
Clark County School District CCSD
11.2022 - Current
School Aide
CCSD Clark County School District
07.2021 - 11.2022
Licensed Insurance Agent
Sitel
04.2017 - 03.2018
Team Leader
Alorica
03.2015 - 04.2017
Cashier/Customer Service Representative
Burlington Coat Factory
07.2014 - 01.2015
Bachelor in healthcare administration -
University of Phoenix
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