Dyan Hansen
Sedro-Woolley,WA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server, Bartender, Key (fill in Manager)
Applebee's Grill + Bar
Burlington, WA
02.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Boosted beverage sales, in promoting range of signature cocktails.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Monitored shift changes to uphold successful, smooth transition for both employee and guests.
- Food prep
- expediting, reading tickets promptly, insuring food was prepared to guests needs, restaurant standards, and garnished properly.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu items.
Concierge
Logan Creek Retirement Community
Mount Vernon, WA
04.2020 - 01.2021
- Assisted residents with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Ensured residents safety and security, monitoring public areas and managing access to guest floors.
- Responded to residents inquiries and complaints, resolving issues to maintain high service standards.
- Maintained high level of professionalism and discretion when dealing with residents.
- Greeted guests upon arrival by providing warm welcome.
- Maintained accurate and up-to-date records of residents information.
- Created welcoming and comfortable environment for guests.
- Organized files.
- Delivered meals to residents.
- Prepared meals for residents.
- Checked in visitors
- Followed strict covid protocols.
- Coordinated transportation arrangements for residents, leading to seamless travel experiences.
- Taking residents on walks
- Put together activities for residents.
Cashier
Shell Gas Station
Burlington, WA
12.2015 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained a clean and organized environment making it easy for customers to find what they are looking for.
Education
GED -
Skagit Valley College
Mount Vernon, WA03.2008
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Safe Food Handling
High-volume dining
Beverage Preparation
Reliable and Responsible
Adaptable and Flexible
Multitasking
High Energy and Stamina
Organizational Skills
Memory retention
Timeline
Concierge
Logan Creek Retirement Community
04.2020 - 01.2021
Server, Bartender, Key (fill in Manager)
Applebee's Grill + Bar
02.2016 - Current
Cashier
Shell Gas Station
12.2015 - 07.2018
GED -
Skagit Valley College