Dyana Isaak
Oceanside,CA
Summary
Motivated professional demonstrating strong work ethic and adaptability in fast paced environments. Proven track record of quickly mastering new skills and delivering high quality work independently. Recognized for efficiency and effectiveness under pressure, consistently meeting tight deadlines.
Overview
3
3
years of professional experience
Work History
Certified Product Specialist
Mercedes-Benz
Plano, TX
10.2023 - Current
- Coordinated product demonstrations to showcase vehicle features and benefits.
- Utilized CRM systems for tracking customer interactions, follow-ups, and lead opportunities.
- Identified business opportunities by enhancing customer feedback and product knowledge.
- Maintained excellent customer service through effective communication and de-escalation techniques.
- Compiled organized reports to support management with sales insights and performance tracking.
- Conducted internal training to enhance product knowledge and sales techniques among new team members.
Receptionist
Mercedes-Benz
Plano, Texas
07.2023 - 10.2023
- Assisted clients in luxury automotive environment, ensuring exceptional service experiences.
- Managed incoming calls and routed inquiries to relevant departments.
- Scheduled appointments for service and sales departments, optimizing efficiency.
- Coordinated communications among staff, clients, and vendors to enhance operations.
- Performed data entry tasks accurately across various computer systems.
- Provided comprehensive administrative support, including correspondence management and document filing.
Preschool Teacher's Assistant
Saint Paul's Episcopal School
Prosper, TX
01.2023 - 07.2023
- Supported classroom structure and positive behavior strategies to ensure a productive learning environment.
- Maintained a clean, safe, and efficient classroom while assisting with daily activities.
Education
Bachelor of Science - Business Administration
Trident University International
Cypress, CA08-2026
High School Diploma -
River Ridge High School
Lacey, WA06.2021
Skills
- Organization and time management
- Microsoft office
- Communication skills
- Customer service
- CRM software
- Administrative support
- Problem-solving
- Conflict resolution
Timeline
Certified Product Specialist
Mercedes-Benz
10.2023 - Current
Receptionist
Mercedes-Benz
07.2023 - 10.2023
Preschool Teacher's Assistant
Saint Paul's Episcopal School
01.2023 - 07.2023
Bachelor of Science - Business Administration
Trident University International
High School Diploma -
River Ridge High School