Dyanna Jimenez

Hosts are responsible for greeting guests upon arrival, managing wait times by seating based on customer preferences, ensuring a welcoming atmosphere while they wait. Hosts act as the first point of contact for customers and setting the tone for their dining experience.

• Tracked seated guests and available seating using computer-based and mobile reservation software.
• Managed dining room layout to maximize efficiency of staff members.
• Inspected dining areas for any damages or defects.
• Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Checked dining and serving areas to verify proper cleanliness and readiness for guests.
• Greeted customers, answered questions and recommended specials to increase profits.
• Greeted guests upon arrival and provided them with menus.
• Distributed menus to guests, led to tables and gave initial information about service staff or specials.
• Resolved conflicts between customers when necessary.
• Managed guest expectations by relaying information regarding hours, wait times and specials.
• Communicated with servers about new tables, changes in food availability and customer comments.
• Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.

• Adeptness in leveraging skills such as time management, teamwork, problem-solving, and communication to enhance customer service and streamline operations
• Brings creativity and cash handling expertise to the forefront, aiming to innovate within the service environment for improved efficiency and customer satisfaction
• Eager to apply a proactive approach and fresh ideas to contribute to team success and elevate the customer experience

• A long term commitment requiring teamwork skills, learning, and time management