Diana Yanez
Rockford,IL
Summary
Detail-oriented professional skilled in training and leadership within fast-paced environments. Known for effective communication and collaboration to ensure operational success and enhance team morale.
Overview
12
12
years of professional experience
Work History
Crew Trainer
McDonald's
Rockford, IL
08.2024 - Current
- Trained new crew members on operational procedures and customer service standards.
- Ensured adherence to food safety regulations and cleanliness protocols during shifts.
- Monitored inventory levels, coordinating with management to minimize shortages.
- Provided constructive feedback to team members, fostering a culture of continuous improvement.
- Conducted performance evaluations, identifying areas for skill development and support.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Fostered positive work environment, leading to increase in crew morale and productivity.
Package Handler
FedEx:Ground
Rockford, IL
05.2021 - 12.2023
- Operated conveyor systems to efficiently transport packages within facility
- Sorted and organized packages based on destination for streamlined processing
- Collaborated with team members to ensure timely package handling and delivery
- Maintained safety standards during package loading and unloading operations
Patient Navigator
Crusader Clinic
Rockford, IL
07.2020 - 12.2020
- Screened all patients before they came into the building
- Assisted patients in navigating healthcare resources and services for optimal care access.
- Helped patients to their assigned rooms and took vitals
- Collaborated with healthcare providers to streamline patient communication and support services.
- Received packages and gave memos to the nurses
- Trained others on how to Patient Navigate
Machine Operator
Magna International Inc
Belvidere, IL
08.2018 - 09.2019
- Operated and maintained production machinery to ensure optimal performance and minimize downtime.
- Conducted quality inspections to verify adherence to specifications and standards.
- Collaborated with team members to streamline workflows and enhance productivity.
- Trained new operators on equipment operation, safety protocols, and best practices.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Cashier
Sam's Club
Rockford, IL
11.2013 - 10.2015
- Processed customer transactions efficiently, ensuring accurate cash handling and register maintenance.
- Assisted customers in selecting products, providing exceptional service and building rapport.
- Maintained organized checkout area, enhancing overall shopping experience for members.
- Trained new cashiers on operational procedures and customer service best practices.
- Resolved customer inquiries and complaints effectively, fostering positive member relationships.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
Certificate - Medical Assistant
Rock Valley College
Rockford, IL12-2026
High School Diploma -
Bakersfield High School
Bakersfield, CA06-2011
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Professionalism
- Bilingual
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm and effective under pressure
Languages
Spanish
Native or Bilingual
Interests
- Knitting and Crocheting
- Video Gaming
- Avid Reader
- Watching Movies and TV Shows
- Personal Development and Self-Improvement
- Volunteering
Timeline
Crew Trainer
McDonald's
08.2024 - Current
Package Handler
FedEx:Ground
05.2021 - 12.2023
Patient Navigator
Crusader Clinic
07.2020 - 12.2020
Machine Operator
Magna International Inc
08.2018 - 09.2019
Cashier
Sam's Club
11.2013 - 10.2015
Certificate - Medical Assistant
Rock Valley College
High School Diploma -
Bakersfield High School