Summary
Overview
Work History
Education
Skills
Timeline
Generic

DyJae Scoggins

Customer Service Professional
Garland,TX

Summary

Customer service and operations professional with over three years of experience in team leadership, staff training, and enhancing customer satisfaction. Proven ability to manage high-volume transactions, effectively resolve conflicts, and drive operational efficiency in fast-paced environments. Actively pursuing a Bachelor of Science degree to further develop skills and transition into administrative and management roles, demonstrating a commitment to continuous professional growth and excellence in service delivery.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

City of Dallas
Dallas, TX
12.2024 - Current
  • Greet and assist customers daily, ensuring a positive experience at the facility.
  • Operate computerized scale systems to weigh vehicles and calculate disposal fees accurately.
  • Process cash, credit card, and account transactions with 100% drawer balancing at shift end.
  • Maintain detailed records of transactions, tickets, and receipts in compliance with policies.

Shift Supervisor

CVS
Rowlett, Texas
07.2023 - 09.2024
  • Managed cash deposits and ensured compliance with company cash-handling procedures.
  • Resolved an average of 20+ customer complaints per week, achieving high satisfaction scores.
  • Supervised and coached a team of 6 employees per shift, improving task completion accuracy.
  • Enforced company policies and safety regulations, reducing errors and maintaining compliance.

Customer Service Representative

State Farm
Richardson, Texas
07.2022 - 07.2023
  • Managed 50+ inbound customer calls daily, ensuring professional and empathetic service.
  • Addressed customer inquiries promptly, contributing to higher satisfaction and retention rates.
  • Developed extensive product knowledge to deliver accurate guidance on services and policies.

Education

Bachelor of Science -

East Texas A&M University
Commerce, TX
08-2026

Associate of Science -

Dallas College
Dallas, TX
05-2023

Skills

  • Customer service
  • Call center operations
  • Issue resolution
  • Customer relations
  • Workflow Optimization
  • Team Collaboration
  • Staff development

Timeline

Customer Service Representative

City of Dallas
12.2024 - Current

Shift Supervisor

CVS
07.2023 - 09.2024

Customer Service Representative

State Farm
07.2022 - 07.2023

Bachelor of Science -

East Texas A&M University

Associate of Science -

Dallas College
DyJae ScogginsCustomer Service Professional