Dylan Altizer
Chandler,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Executive Resolution Specialist
Carvana
08.2021 - Current
- Negotiated resolutions with consumers following escalations.
- Answered incoming phone calls from customers and identified issues.
- Provided guidance and support to Customer Service Representatives in addressing consumer issues.
- Responded to customer inquiries and provided detailed account information.
- Managed social media accounts and responded to customer inquiries with written communication.
- Performed remote online notary sessions to assist customers in completing digital paperwork.
Department Supervisor With Keys
Lowes Home Improvment
05.2016 - 07.2021
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Opened and closed store multiple days per week by counting registers, making deposits, and storing and filing daily paperwork.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened inventory boxes and restocked shelves.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
High School Diploma -
Perry High School
Gilbert, AZ05.2015
Skills
- Organizational Skills
- Customer Needs Assessments
- Training and Teaching
- Customer Experience
- Administration and Management
- Pleasant Telephone Demeanor
- Negotiation and Resolution
- Manage Employees
Timeline
Executive Resolution Specialist
Carvana
08.2021 - Current
Department Supervisor With Keys
Lowes Home Improvment
05.2016 - 07.2021
High School Diploma -
Perry High School
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