Microsoft Excel
Roberto Ledesma
Technology Specialist
Las Vegas,NV
Summary
My main goal in any career I choose to follow is to become a prosperous and successful employee in any professional workplace environment, while being able to accomplish successful collaborative work among my colleagues, and being knowledgeable in what I do.
Overview
2
2
Languages
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Executive Resolution Specialist
Tesla
Las Vegas, NV
12.2020 - Current
- Assists with customer de-escalations, Business dispute cases.
- Achieves maximum expectations on all Key Performance Indicators.
- Performs system production analysis and savings reviews.
- Completes case follow ups within required time.
- Assist with System & Vehicle Performance Education.
- Assists with resolving App Troubleshooting and Technology issues.
- Completes on-line training courses within required time.
- Addresses emails in timely manner.
- Maintains awareness of policy and continuous procedure changes.
- Established customer liaison between Tesla Field Operations and Tesla Scheduling.
- Using critical thinking to break down problems, evaluate solutions and make business resolution decisions.
- Demonstrate respect, friendliness and willingness to help in what is needed.
Security Host
TAO Group
Las Vegas, NV
05.2019 - 12.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintaining proper and professional appearance and attitude at all times.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Monitored employee activities, confirming compliance with security regulations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Customer Service Representative
Google Pay
Las Vegas, NV
11.2018 - 12.2020
- Taking over escalated customer calls.
- Troubleshooting Google Pay app.
- Completing app bugs and e-mail escalations.
- Setting up call backs, Contact with app developer companies.
- Excel Proficient, CRM system trained.
- Meting all required metrics in fast paced environment.
- Increase customer completion of online money transfers.
- Providing information and resolutions to fraud transfers.
- Performed education with Immediate Payment Service.
Customer Service Representative
Netflix
Las Vegas, NV
02.2017 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
Bachelor of Business Administration - Business Administration And Management
College of So. Nv High School East
North Las Vegas, NV 12.2019 - Current
Skills
Excellent work ethic
Good listening skills
Training & Development
Flexible & Adaptable
Data management
Analytical skills
Creative problem solving
Technical Support
Network administration
Software
Microsoft Word
Microsoft Outlook
Referrals
Alex Salgado - US Bank Branch Manager: 702-785-7478
Renz Pineda - Progressive Insurance Supervisor: 702-328-9384
Brayan Valdovinos- Palacios Realty Group: 702-542-5505
Timeline
Executive Resolution Specialist
Tesla
12.2020 - Current
Bachelor of Business Administration - Business Administration And Management
College of So. Nv High School East
12.2019 - Current
Security Host
TAO Group
05.2019 - 12.2020
Customer Service Representative
Google Pay
11.2018 - 12.2020
Customer Service Representative
Netflix
02.2017 - 11.2018