Summary
Overview
Work History
Education
Skills
Software
Referrals
Timeline
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Roberto Ledesma

Technology Specialist
Las Vegas,NV

Summary

My main goal in any career I choose to follow is to become a prosperous and successful employee in any professional workplace environment, while being able to accomplish successful collaborative work among my colleagues, and being knowledgeable in what I do.

Overview

2
2
Languages
2
2
years of post-secondary education
6
6
years of professional experience

Work History

Executive Resolution Specialist

Tesla
Las Vegas, NV
12.2020 - Current
  • Assists with customer de-escalations, Business dispute cases.
  • Achieves maximum expectations on all Key Performance Indicators.
  • Performs system production analysis and savings reviews.
  • Completes case follow ups within required time.
  • Assist with System & Vehicle Performance Education.
  • Assists with resolving App Troubleshooting and Technology issues.
  • Completes on-line training courses within required time.
  • Addresses emails in timely manner.
  • Maintains awareness of policy and continuous procedure changes.
  • Established customer liaison between Tesla Field Operations and Tesla Scheduling.
  • Using critical thinking to break down problems, evaluate solutions and make business resolution decisions.
  • Demonstrate respect, friendliness and willingness to help in what is needed.

Security Host

TAO Group
Las Vegas, NV
05.2019 - 12.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Maintaining proper and professional appearance and attitude at all times.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked and verified photo identification prior to granting facility access.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Monitored employee activities, confirming compliance with security regulations.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Customer Service Representative

Google Pay
Las Vegas, NV
11.2018 - 12.2020
  • Taking over escalated customer calls.
  • Troubleshooting Google Pay app.
  • Completing app bugs and e-mail escalations.
  • Setting up call backs, Contact with app developer companies.
  • Excel Proficient, CRM system trained.
  • Meting all required metrics in fast paced environment.
  • Increase customer completion of online money transfers.
  • Providing information and resolutions to fraud transfers.
  • Performed education with Immediate Payment Service.

Customer Service Representative

Netflix
Las Vegas, NV
02.2017 - 11.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

Education

Bachelor of Business Administration - Business Administration And Management

College of So. Nv High School East
North Las Vegas, NV
12.2019 - Current

Skills

    Excellent work ethic

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Software

Microsoft Excel

Microsoft Word

Microsoft Outlook

Referrals

Alex Salgado - US Bank Branch Manager: 702-785-7478

Renz Pineda - Progressive Insurance Supervisor: 702-328-9384

Brayan Valdovinos- Palacios Realty Group: 702-542-5505

Timeline

Executive Resolution Specialist

Tesla
12.2020 - Current

Bachelor of Business Administration - Business Administration And Management

College of So. Nv High School East
12.2019 - Current

Security Host

TAO Group
05.2019 - 12.2020

Customer Service Representative

Google Pay
11.2018 - 12.2020

Customer Service Representative

Netflix
02.2017 - 11.2018

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Roberto LedesmaTechnology Specialist