High School Diploma -
American Academy
Miami, FL04-2006
Kalika Hardaway
Valdosta,GA
Summary
Professional in conflict resolution, prepared to excel in challenging customer-facing roles. Proven ability to address and resolve escalated issues promptly, contributing to positive customer experience. Reliable team collaborator who adapts to changing priorities to deliver optimal results, leveraging strong analytical and interpersonal skills.
Education
Skills
- Microsoft office
- Data entry skills
- Problem-solving abilities
- Excellent communication
- Word processing
- Microsoft Excel
- Call center experience
- Microsoft outlook
- Data interpretation
- Documentation skills
Work History
Executive Resolution Specialist
Tracfone / Verizon Wireless
11.1998 - 08.2024
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Activating, and redeeming airtime to the customers device.
- Managed timely and effective replacement of damaged or missing products.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handled Customers request for their call detail records, making sure information provided was accurate, and sent in a timely manner.
- Skilled at working independently and collaboratively in a team environment.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Languages
English
Native or Bilingual
Timeline
High School Diploma -
American Academy
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