David Bridges
Bountiful
Summary
Legal Professional with over 15 years of experience in customer solutions and quality assurance, specializing in contract compliance and fraud investigation. Demonstrates strong skills in negotiation, conflict resolution, and attention to detail, ensuring high customer satisfaction and efficient resolution of complex disputes. Excels in collaborating with executives to streamline processes and enhance customer trust, with a focus on proactive measures and data-driven insights.
Overview
15
15
years of professional experience
Work History
Executive Resolution Specialist
Vivint
08.2015 - Current
- Resolve complex customer claims, ensuring contract compliance and reducing dispute resolutions
- Investigate fraud claims, collaborating with executives to determine contract enforceability
- Handle challenging calls, achieving high customer satisfaction and effective de-escalation
- Analyze contract disputes, providing insights that lead to improved contract management
- Work with executives to address fraud issues, enhancing overall customer trust and retention
- Executed thorough fraud investigations, leading to a significant reduction in false claims and enhancing overall customer trust
- Partnered with executives to assess contract enforceability, streamlining processes and improving resolution times for complex disputes
- Developed a comprehensive protocol for handling escalated calls, resulting in more efficient resolutions and heightened customer satisfaction
- Analyzed patterns in customer claims to identify underlying issues, facilitating proactive measures and reducing future conflicts
- Fostered a positive environment by employing empathetic communication techniques during challenging customer interactions
Quality Assurance Specialist
Vivint
08.2015 - Current
- Assured legal compliance in agent interactions
- Accessed and analyzed data trends
Customer Solutions Specialist
Vivint
08.2015 - Current
- Complex systems technical support
- Answering and directing calls from other employees for completion of daily tasks
Owner/Attorney
Bridges Law Office, P.L.L.C
10.2013 - 10.2023
- Freelance legal services to attorneys, law firms, and organizations
- Legal research, writing and document review
- Contract analysis and review
- Analysis of party responsibility and enforceability of contracts
Document Review Analyst
Essential Discovery, Beacon Hill Staffing Group, Superior Review, Epiq Systems
03.2014 - 05.2015
- Reviewed documents for large scale commercial litigations
- Legal discovery, examination of documents for relevance, responsiveness, privilege, and confidentiality
- Contract review for a variety of litigations
Associate Attorney
I Law
09.2010 - 09.2013
- Client representation in Utah District and Justice Courts
- Assisted other attorneys with analysis of party responsibility and enforceability of contracts
- Worked with scenarios involving landlord tenant law, domestic relations, juvenile law, and criminal defense
- Trials, waiver, preliminary, and suppression hearings
- Legal research and writing projects
- Shepardized case law
- Document and discovery review
Education
Doctor of Jurisprudence -
Mississippi College School of Law
Jackson, MS01.2008
Bachelor of Science - Sociology
University of Idaho
Moscow, ID01.2005
Skills
- Contract Review
- Conflict Resolution
- Written Communication
- Verbal Communication
- De-Escalation
- Negotiation
- Legal Research
- Attention to Detail
- Time Management
- Organization
- Microsoft Office
- Strategic thinking
ADDITIONAL INFORMATION
- PROFESSIONAL LICENSE
- Utah State Bar
- October 2009-Present
Hobbies and Interests
Quality Time With Family, Reading, Music, Podcasts
Timeline
Executive Resolution Specialist
Vivint
08.2015 - Current
Quality Assurance Specialist
Vivint
08.2015 - Current
Customer Solutions Specialist
Vivint
08.2015 - Current
Document Review Analyst
Essential Discovery, Beacon Hill Staffing Group, Superior Review, Epiq Systems
03.2014 - 05.2015
Owner/Attorney
Bridges Law Office, P.L.L.C
10.2013 - 10.2023
Associate Attorney
I Law
09.2010 - 09.2013
Bachelor of Science - Sociology
University of Idaho
Doctor of Jurisprudence -
Mississippi College School of Law
Similar Profiles
Diego SanchezDiego Sanchez
Direct Sales Representative at VivintDirect Sales Representative at Vivint
Ashley FennAshley Fenn
Alarm Monitoring Specialist - Remote at VivintAlarm Monitoring Specialist - Remote at Vivint
Kelly BinghamKelly Bingham
Buyer/Planner at VivintBuyer/Planner at Vivint