Karina Young
Shreveport,LA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
Work History
Executive Resolution Specialist
Teleperformance
Shreveport, LA
06.2017 - Current
- Developed creative solutions to resolve customer disputes in an efficient manner.
- Participated in weekly team meetings to discuss progress on resolution cases.
- Utilized effective communication techniques when interacting with customers.
- Reviewed and analyzed customer complaints to determine root cause of issue.
Member Service Representative
Volt Workforce Solutions
Las Cruces, NM
11.2016 - 05.2017
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
Education
Associates in General Studies - Spanish, Science, English
New Mexico State University - Dona Ana Community College
Las Cruces, NM05-2013
Skills
- Account Monitoring
- Account Investigation
- Customer Relationship Management
- Strategic Thinking
- Financial Documentation
- Word Processing
- Investigative research
- Stress Tolerance
- Risk Management
- Analytical and Critical Thinking
- Professional Demeanor
- Social Perception
- Problem Identification
- Problem-solving aptitude
- Attention to Detail
- Interpersonal Communication
- Problem-Solving
- Self Motivation
- Adaptability and Flexibility
- Active Listening
- Organizational Skills
- Microsoft Office
- Pleasant Telephone Demeanor
Accomplishments
- I was promoted at Teleperformance from member services to an Executive resolution specialist because of my ability to show that I care on every single call, and resolve issues. I not only took escalated calls but I assisted other member service representatives on finding solutions and resources so that the calls had no reason to be escalated, giving the one call resolution. I enjoyed helping my fellow co workers, and I loved the members I spoke with, even if it was a difficult situation for the most part unless completely out of my control I was able to find a resolution
Languages
Spanish
Limited
References
References available upon request.
Timeline
Executive Resolution Specialist
Teleperformance
06.2017 - Current
Member Service Representative
Volt Workforce Solutions
11.2016 - 05.2017
Associates in General Studies - Spanish, Science, English
New Mexico State University - Dona Ana Community College
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