Dylan Austin
Pickerington,OH
Summary
Accomplished Property Management Professional with expertise in multifamily housing and property operations. Proven track record of increasing occupancy, minimizing delinquency, and enhancing resident satisfaction. Proficient in lease negotiations, property tours, and Fair Housing compliance, with strong leadership capabilities and focus on operational efficiency.
Overview
4
4
years of professional experience
Work History
Client Services Administrative Assistant
Everscapes Lawn & Landscaping, LLC
Pickerington
01.2022 - Current
- Supported timely payment processing through accurate billing and invoicing for services rendered.
- Managed billing communication with 100+ property management clients, addressing payment questions and account status updates.
- Entered and maintained large volumes of data with a high level of accuracy and attention to detail.
- Reviewed and cross-referenced records to identify, investigate, and resolve discrepancies.
- Improved data management workflows to increase efficiency in daily administrative operations.
- Organized and maintained documents to ensure accessibility and support smooth business processes.
- Provided administrative support that helped drive team productivity and operational success.
Assistant Portfolio Manager
Metropolitan Holdings
Columbus
07.2025 - 02.2026
- Manage and lease a 291-unit multifamily portfolio across six properties in the Grandview area, overseeing day-to-day operations and occupancy performance
- Increased occupancy from 83% to 93% within 90 days through targeted leasing strategies.
- Supervised team of maintenance technicians, leasing consultant, and groundskeeper effectively.
- Managed resident renewals, enhancing overall retention rates significantly.
- Reduced delinquency by 5% through proactive communication and follow-up efforts.
- Conducted weekly meetings to align team goals and improve performance.
- Performed regular inspections to ensure property quality and compliance standards.
Leasing Agent
Cortland Partners
Hilliard
09.2023 - 07.2025
- Independently managed the day-to-day operations of a 294-unit apartment community while supporting an additional 322-unit portfolio across three communities, overseeing leasing, resident relations, and overall property performance.
- Drove occupancy to an average 98% at all three properties by converting prospects into residents through effective property tours, follow-up, and relationship building.
- Achieved high renewal retention by proactively managing leases and ensuring resident needs were met
- Strengthened community reputation by increasing Google review scores from 3.9 to 4.7.
- Elevated online reputation standing from 811 to 934, enhancing community visibility and brand awareness.
- Mentored and trained new hires as a Peer Coach, enhancing team performance and operational efficiency.
Food Service Associate
StoryPoint Assisted Living
Pickerington
01.2022 - 01.2023
- Enhanced dining experiences for residents through attentive service and care.
- Anticipated dietary requirements, ensuring residents received appropriate meal options.
- Organized buffet setups and dining areas for up to 150 meals per shift.
Skills
- STRATEGIC THINKING
- TEAM BUILDING
- HIGH-IMPACT CUSTOMER SERVICE
- LEASE NEGOTIATIONS & SALES CLOSURE
- DETAIL-ORIENTED
- TECHNICAL SKILLS: Proficient in Yardi Voyager 8, RealPage OneSite, AppFolio, and LeaseHawk
Timeline
Assistant Portfolio Manager
Metropolitan Holdings
07.2025 - 02.2026
Leasing Agent
Cortland Partners
09.2023 - 07.2025
Client Services Administrative Assistant
Everscapes Lawn & Landscaping, LLC
01.2022 - Current
Food Service Associate
StoryPoint Assisted Living
01.2022 - 01.2023