Munazza Riaz Butt
Doha
Summary
I am an organized and focused professional with substantial experience in office operations, training and development, quality assurance, customer care, and communications. I excel at multitasking and prioritizing assignments, ensuring confidentiality in a fast-paced environment. Furthermore, I am a professional problem solver, dedicated to extending support that exceeds the expectations of my teams and executives
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Assistant - Customer Services, Coordination and Communication
Lovino Middle East Human Resource Services
01.2025 - Current
- Increased document retrieval time by 30% for contracts and proposals numbering up to 50 by streamlining both digital and physical filing systems
- Eliminated scheduling conflicts by harmonising internal and client meetings across different time zones for senior management
- Prepared presentations and reports for thirty executive meetings that were high-impact, delivered on time, and enabled informed decision-making at the leadership level
- Ensured client records were 100% accurate by handling changes in CRM systems for rules and contracts
Manager - Quality Assurance and Talent Development
The City School
09.2021 - 07.2025
- Delivered leadership development framework training to upskill the capacity of more than 30 school leaders, thus uplifting the quality of performance and effectiveness of leadership scores by 25%
- Conducted quality assurance audits across 42 business units to monitor progress and identified gaps in the service delivery causing students drop out
- Led the continuous improvement culture through strategic alignment workshops and best practice shares, which resulted in a 30% better consistency in service delivery and enabled 18% student drop-out mitigation
Customer Success Manager (CSM) - Onboarding, Customer Support, Monitoring and Reporting
SIPSAP Optimisation Pvt Ltd
01.2020 - 12.2024
- Directed onboarding of 10 clients, accomplishing a 95% selection rate within the first month and reducing onboarding time by 40%
- Administered a portfolio of 10 clients, expanding client fulfilment through personalised support and proactive relationship administration
- Taken care of contract reestablishments and upsell openings, contributing to 75% income development by recognising and advancing important benefit expansion
- Monitored health metrics across all client accounts, identified early warning signs, executed retention strategies, and reduced churn by 15%
- Analysed feedback survey and support interactions, contributed to 3 key product feature updates that would result in a 20% boost in satisfied users
Head – Program Management & Client Engagement
The City School
09.2014 - 08.2021
- Led training programmes improving employees’ performance by 30%
- Led students on-boarding from admissions to subject selection, timetabling, academic progress maintaining and reporting
- Ensured compliance with admissions and attendance policy for students enrollment in cambridge examinations
- Ensured timely intervention plans for students with additional academic needs in consultation with teachers and student counselors
- Ensured alumni data management along with alumni engagement activities
- Served as the contact point for parents regarding academic concerns
- Conducted classroom observations, peer reviews, or audits
Lead – Marketing and Events
Roots International Schools and Colleges
01.2012 - 12.2014
- Carried out long-term marketing plans that fit the group’s aims, leading to a 25% rise in the students’ enrollment over 2 business periods
- Set up and monitored focused drives each year to boost enrollment growth and strengthen brand choice in main areas
- Drove vendor sourcing and contracting process for outsourced media and event services, which realised a 20% cost saving with no compromise on quality and delivery standards
Academic Program Lead & Training Coordinator
Roots International Schools and Colleges
01.2008 - 12.2012
- Helped with more than 20 training modules to improve teamwork, efficiency, and leadership skills
- Acted as a liaison manager between Teachers, Parents, Administration department, and Academics department
- Assisted the examination committee in resource management, invigilator facilitation, rooms allocation and preparation
- Led students curricular and co-curricular activities
- Ensured timely submission of students academic reports and results to the regional academic teams for review
Corporate English Communication Trainer
US Embassy
01.2006 - 12.2007
- Increased staff English proficiency by 95% through tailored communication training to international employees at the US Embassy
- Enhanced learning outcomes by 20% by developing and implementing 4 customized modules based on proficiency levels at the US Embassy
Education
B.Sc. - Mathematics & Statistics
University of Punjab
07.2005
B.Ed - Special Education
Allama Iqbal Open University
07-2027
Skills
- Client Relationship Management
- Leadership Training and Development
- Data-Driven Decision Making
- Marketing Coordination
- Confidentiality & Compliance
- Team Collaboration
- Operational Efficiency
- Strategic Thinking
- Process Improvement
Certification
- British Council Certification in English Proficiency - Certificate demonstrating proficiency in English
- Cambridge International Teacher Trainer (CICTT) - Professional development certification in teaching and training
- Montessori Diploma, Roots International Schools and Colleges - Diploma in Montessori Education
- Primary Years Pedagogy Program, Institute of Education (UCL), UK - Professional program focusing on Primary Years education
LANGUAGES
English
Urdu
Timeline
Administrative Assistant - Customer Services, Coordination and Communication
Lovino Middle East Human Resource Services
01.2025 - Current
Manager - Quality Assurance and Talent Development
The City School
09.2021 - 07.2025
Customer Success Manager (CSM) - Onboarding, Customer Support, Monitoring and Reporting
SIPSAP Optimisation Pvt Ltd
01.2020 - 12.2024
Head – Program Management & Client Engagement
The City School
09.2014 - 08.2021
Lead – Marketing and Events
Roots International Schools and Colleges
01.2012 - 12.2014
Academic Program Lead & Training Coordinator
Roots International Schools and Colleges
01.2008 - 12.2012
Corporate English Communication Trainer
US Embassy
01.2006 - 12.2007
B.Sc. - Mathematics & Statistics
University of Punjab
B.Ed - Special Education
Allama Iqbal Open University
Awards
Microsoft Expert Educator - Represented Pakistan at Global Forums as a Microsoft Expert Educator, showcasing innovative teaching practices.
Academic Coordinator Award - Recognized for outstanding contributions to educational quality. Gold Medalist - Achieved a Gold Medal for academic excellence.
Microsoft Partner-in-Learning Awards - Received multiple Microsoft Partner-in-Learning Awards for contributions to education technology adoption.
HEC Talent Farming Scholarship - Honored with the HEC Talent Farming Scholarship for academic performance
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