
Wicklander-Zulawski certified, 70+ internal theft investigations completed. 300+ external theft suspects apprehended. Greatly turned around shrink mitigating process within (3) Walmart Supercenters ($40M store, $80M store, $100M store) within a short timeframe. On-track to reduce $2M in year-over-year loss in current $100M store. Reduced accident costs to $181k from $500k year-over-year. Seasoned Operations Manager and talented leader with three years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
-Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives
-Conducts operational and pre-inventory reviews. Gathers data, audits results, and monitors deficiency trends. Identifies improvement opportunities
-Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities. Conducts investigations relating to company operations and policies. Gathers evidence, takes statements, writes case reports, and provides court room testimony as needed. Partners in collaborative efforts with other investigative entities.
-Monitors safety and risk controls within a facility by ensuring an effective safety program is in place. Supervises safety team members. Identifies accident trends to develop and implement solutions to prevent accidents. Observes workplaces practices and provides training to associates on accident prevention techniques. Communicates plans to minimize accidents. Oversees safety reviews and implements plans to improve workplace safety.
-Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines and operational controls. Identifies gaps in expectations versus training. Determines training needs. Develops and delivers training as needed.