Dylan Behrens
Orlando,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fast Food Manager
Taco Bell
369 Avalon Park
11.2022 - 08.2023
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Maintenance Technician
McDonald's
401 Avalon Park
04.2022 - 11.2022
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Positively engaged with customers and maintained professional appearance as company representative.
- Safely and effectively handled wide range of cleaning products and solutions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Customer Service Representative
24/7 Intouch
850 E Altamonte Dr
04.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
GED -
Manatee Technical College
Bradenton, FL01.2020
Skills
- Anticipating Problems
- Kitchen Equipment Operation
- Staff Supervision
- Resource Allocation
Certification
- ServSafe Certification, Taco Bell - March 2022
Timeline
Fast Food Manager
Taco Bell
11.2022 - 08.2023
Maintenance Technician
McDonald's
04.2022 - 11.2022
Customer Service Representative
24/7 Intouch
04.2020 - 01.2021
GED -
Manatee Technical College
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