Sales Technician
Excel Pest Services
02.2023 - Current
Dylan Brown
Bergenfield,NJ
Timeline
security
Greenrock tap&grill
08.2022 - Current
Package Handler
UPS
02.2022 - 01.2023
Contractor
Thencast
2016.06 - Current
retail construction & signage
RCS
01.2016 - 01.2022
High School Diploma -
Bergenfield High School
2013.09 - 2016.06
Work History
retail construction & signage
RCS
hackensack , NJ
01.2016 - 01.2022
- Trained all team members on key roles to maintain flexibility.
- Managed team according to company standards and compliance requirements.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed and implemented customer service policies to enhance satisfaction.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Sales Technician
Excel Pest Services
Teaneck, NJ
02.2023 - Current
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
security
Greenrock tap&grill
Hoboken, NJ
08.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Contractor
Thencast
Bergenfield, NJ
2016.06 - Current
- Mentored and trained construction crews on best practices for high-performing site teams.
- Resolved conflicts between contractors, suppliers and subcontractors to eliminate workflow disruptions.
- Prepared job sites by removing debris and setting up materials and tools.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Assisted with successful, time-sensitive renovations of various structures.
Package Handler
UPS
Saddle Brook, NJ
02.2022 - 01.2023
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Maintained clean, orderly work environment free of hazards.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Education
High School Diploma -
Bergenfield High School
Bergenfield, NJ 2013.09 - 2016.06
Skills
- Training and Development
- D2D Sales and Customer Service
- Strategic Communication
- Inventory Management and Planning
- Pest Management Techniques
- Remodels and New Construction
- OSHA Regulations
- Safety and Security
Summary
I am a results-driven professional with a dynamic career spanning various industries, including construction, sales, security, and pest control. With a commitment to excellence and a track record of success, I bring a unique blend of skills and expertise to any organization.
In the field of construction, I have honed my project management abilities, overseeing complex building projects from inception to completion. My keen attention to detail, adherence to timelines, and the ability to collaborate with multidisciplinary teams have consistently delivered high-quality results and satisfied clients.
My experience in sales has equipped me with exceptional communication and negotiation skills. I have a proven record of exceeding sales targets and building lasting relationships with clients. I understand the importance of identifying customer needs and tailoring solutions to meet them effectively.
In the realm of security, I have a deep understanding of risk assessment, threat mitigation, and ensuring the safety of both assets and personnel. My experience includes implementing security protocols, training staff, and developing emergency response plans to safeguard organizations against potential threats.
Additionally, I have contributed to the field of pest control, where my attention to detail and knowledge of pest behavior have enabled me to develop and execute effective pest management strategies. I am well-versed in the use of environmentally friendly and safe methods to protect properties from infestations.
My adaptability, problem-solving abilities, and commitment to continuous improvement make me a versatile asset in any industry. I thrive in challenging environments, where I can leverage my diverse skill set to drive success and deliver exceptional results.