Dylan Burkett
Pflugerville,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Can easily assert myself and adapt to any and all situations, while keeping up with timeless communication through other management profiles. Dedicated hard work attitude , with the capability of creating new or changing old processes to improve company/team growth. Able to formulate and make improvising valuable decisions that affect the company positively. Very positive servant style leader traits with ability to adapt to any business needs.
Overview
3
3
years of professional experience
Work History
Lead Repair Technician
Tesla Inc.
04.2023 - Current
- Conducted diagnostic procedures to determine root cause of vehicle problems and provide accurate repair recommendations.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
- Act in place of a non present Supervisor
- Lead a team of repair technicians as we accomplish repairs, delegate to production to increase rate, and escalating repetitive defects
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Communicate directly with engineering to better processes to take away workload and minimize vehicle defects
- Strategically place repair technicians in top issue areas
- Host/Conduct Pre and Post shift shift team meetings to discuss quality issues
- Communicate with forms management ways to improve the pace and quality of repair
Process Technician
Tesla Inc.
08.2022 - 04.2023
- Performed electrical and mechanical troubleshooting on vehicles
- Complied with safety rules and standards to maximize efficiencies while reducing accidents.
- Monitor all objectives and communicate with various teams regarding performance.
- Provide technical support to all projects and provide research for other departments
- Act as a production team leader during production to maximize rate and output
- Lead a team of associates alongside other production leaders as they build and produce vehicles
Lead Service Technician
Jacky Jones Ford
10.2020 - 07.2022
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring vehicles to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Accelerated output of team members strategically to further satisfy customers
- Explained diagnostic findings to customers and outlined repair or service options.
- Investigated customer complaints to identify cause of malfunctions.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07.2020
Skills
- Organizational Skills
- Adaptability
- Process Optimization
- Customer Service
- Decision Making
- Time Management
- Performance Evaluation
- Attention to Detail
- Conflict Resolution
- Advanced Troubleshooting
- Problem Solving
- Quality Control
- Strong Leadership
- Just-In-Time attitude
Timeline
Lead Repair Technician
Tesla Inc.
04.2023 - Current
Process Technician
Tesla Inc.
08.2022 - 04.2023
Lead Service Technician
Jacky Jones Ford
10.2020 - 07.2022
High School Diploma -
Penn Foster Career School
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