Dylan Casteel
St. Louis,MO
Summary
Hardworking customer service professional with proven relationship-building and time management skills in fast-paced environments. Ability to evaluate and prioritize multiple tasks in order of urgency and importance. Proven experience in the automotive, fine dining, and retail industries. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Highly personable and able to adapt to customer needs and preferences.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Warson Brands
St Louis, MO
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Work directly with territory sales managers for entering, analyzing, and updating product orders.
Server/Bartender
The Club At Old Hawthorne
Columbia, MO
03.2022 - 07.2023
- Provided exceptional service to high volume of daily members/guests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Claims Analyst
ACERTUS
St Louis, MO
03.2021 - 03.2022
- Assisted clients and contractors through the entirety of the claims process.
- Investigated and analyzed all data to determine acceptance or denial of all claims.
- Followed all company procedures to keep data confidential.
Automotive Sales Consultant
Lou Fusz Toyota
St Louis, MO
12.2019 - 02.2021
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Increased after-market sales by persuasively presenting additional products which enhanced vehicle and ownership experience.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
Education
Mehlville High School
St Louis, MO06.2018
Skills
- Customer Service
- Verbal and Written Communication
- Computer Literacy
- Microsoft Office Experience
- NetSuite Experience
- Order Management
- Conflict and Complaint Resolution
- Relationship Building
- Report Generation
Timeline
Customer Service Representative
Warson Brands
09.2023 - Current
Server/Bartender
The Club At Old Hawthorne
03.2022 - 07.2023
Claims Analyst
ACERTUS
03.2021 - 03.2022
Automotive Sales Consultant
Lou Fusz Toyota
12.2019 - 02.2021
Mehlville High School
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