Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Dylan Chapman

Hilliard,OH

Summary

Plenty of customer service experience, with backgrounds in high-volume dining environments. Skilled in maintaining cleanliness, supporting fellow kitchen and front of house staff, and enhancing guest satisfaction. Strong knowledge of food presentation and adhering to guest specifications. Notable ability to work well under pressure while ensuring smooth restaurant operations. Experience multi-tasking and helping where needed. Great teamwork and adaptability, very open to learning and being trained.

Overview

5
5
years of professional experience

Work History

Server Assistant

Sow Plated Inc.
Upper Arlington, OH
09.2023 - Current
  • Maintained cleanliness of dining area by wiping down tables after each seating, learning maintenance procedures, and how to efficiently keep a dining area clean.
  • Assisted in training new server assistants on job responsibilities and procedures.
  • Performed opening and closing duties, such as preparing dining areas, setting up expo stations, and general restaurant upkeep.
  • Prepared banquet areas and special seating arrangements to accommodate more guests.
  • Effectively multitasking within a very fast-paced environment.
  • Checked food before serving it to customers.
  • Responding to guest inquiries and complaints efficiently and professionally.

Car Wash Attendant

Aqua Spa Car Wash
Hilliard, OH
10.2022 - 05.2023
  • Adhered to company policies and procedures relating to customer service standards.
  • Maintained a clean, organized, and safe work environment.
  • Stocked shelves with cleaning materials and supplies needed for each job.
  • Greeted customers and answered questions regarding services offered.

Food Runner

Ten Pin Alley
Hilliard, OH
08.2021 - 12.2021
  • Organized food orders and ensured accuracy of items served to customers.
  • Assisted with cleaning and maintenance of the bowling alley, including mopping floors, vacuuming carpets, polishing furniture, and stocking supplies.
  • Additional banquet set-up experience, as well as food running and quality checking dishes before they go to customers.
  • Clean windows, walls, ceilings, carpets and furniture in assigned areas.
  • Sweep, mop and vacuum floors of all areas.

Dishwasher, Busser

Houlihans Bar and Grill
Upper Arlington, OH
05.2019 - 04.2020
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Ensured that workstation was kept neat and tidy throughout the shift.
  • Checked temperatures of dishwashing machines to ensure proper functioning.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Provided quick and efficient clearing of tables between courses.
  • Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
  • Communicated effectively with kitchen staff regarding what they need at the time, and how to keep them efficient.

Education

Ged - In Progress -

Hilliard Darby High School
Hilliard, OH

Skills

  • Guest Relations Management
  • Service prioritization
  • Quality Control
  • Kitchen Communication
  • Order Accuracy
  • Customer Service
  • Willing to Learn
  • Complaint resolution

Affiliations

  • Work in photo and video editing.
  • Building an online presence and brand.
  • Clothing production from creation, dying, to printing etc.

References

References available upon request.

Timeline

Server Assistant

Sow Plated Inc.
09.2023 - Current

Car Wash Attendant

Aqua Spa Car Wash
10.2022 - 05.2023

Food Runner

Ten Pin Alley
08.2021 - 12.2021

Dishwasher, Busser

Houlihans Bar and Grill
05.2019 - 04.2020

Ged - In Progress -

Hilliard Darby High School

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Dylan Chapman