Dylan Childers
Nebo,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Karin Cook State Farm
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Utility Worker
Tool Craft
04.2023 - 07.2023
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Completed daily maintenance tasks in record time to maximize productivity.
- Collected and disposed of trash and debris.
- Trained other personnel in proper maintenance and repair of utility systems.
- Tested utility systems for leaks, breaks, or other irregularities.
Sales
Auto Barn Exchange
06.2022 - 11.2022
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
RV Cleaner
Camping World RV Sales
01.2022 - 05.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided assistance to other staff members with cleaning of difficult areas.
Cashier/Stocker Associate
Frisbees Of Old Fort
06.2020 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Mcdowell High School
Marion, NC06.2020
Skills
- Microsoft PowerPoint
- Customer Relations
- Sales Expertise
- Microsoft Word
- Retail Sales Customer Service
- Active Listening
- Credit Card Payment Processing
- Report Transcription
- Multi-Line Phone Talent
- Refund Processing
- Critical Thinking
- Customer Relationship Management
- Customer Service
Timeline
Customer Service Representative
Karin Cook State Farm
08.2023 - Current
Utility Worker
Tool Craft
04.2023 - 07.2023
Sales
Auto Barn Exchange
06.2022 - 11.2022
RV Cleaner
Camping World RV Sales
01.2022 - 05.2022
Cashier/Stocker Associate
Frisbees Of Old Fort
06.2020 - 01.2022
High School Diploma -
Mcdowell High School
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