Dylan Clark
Manvel
Summary
Results-driven Fixed Operations Director with a proven track record, enhancing customer satisfaction and driving record profits through expert team building and efficient process optimization. Skilled in expense control and staff development, I excel in fostering high-performance teams and implementing innovative service solutions.
Overview
9
9
years of professional experience
Work History
Fixed Operations Director
Southfork CDJR
Manvel, TX
06.2023 - 01.2024
- Increased Fixed Operations Net profit by $1.1m YOY while maintaining excellent customer satisfaction scores
- Built a team of loyal and committed employees to provide exceptional customer service and reach record breaking profits.
- Improved repair order turnaround time by optimizing scheduling procedures for increased workflow efficiency.
- Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
- Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
Fixed Operations Director
Berkshire Hathaway Automotive
Joe Myers Ford
03.2022 - 06.2023
- Achieved double digit growth in parts and service gross
- Managed a team of 70+ loyal and committed employees to provide exceptional customer service and reach record breaking profits.
- Improved repair order turnaround time by optimizing scheduling procedures for increased workflow efficiency.
- Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
- Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
Fixed Operations Director
Berkshire Hathaway Automotive
Westway Ford
09.2020 - 04.2022
- Built a team of loyal and committed employees to provide exceptional customer service and reach record breaking profits.
- Improved repair order turnaround time by optimizing scheduling procedures for increased workflow efficiency.
- Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
- Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
Service Advisor
Audi Plano
Plano, TX
07.2019 - 09.2020
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Resolved service issues promptly, maintaining positive customer relationships.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Director
Hoyte CDJR
Sherman, TX
08.2018 - 06.2019
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
Service Advisor/Service Drive Manager
Autonation CDJR
Tyler, TX
08.2014 - 07.2018
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Resolved service issues promptly, maintaining positive customer relationships.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
High School Diploma -
Tyler Lee
Tyler, TX05-2012
Skills
- Expense Control
- Staff training and development
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Team building
Timeline
Fixed Operations Director
Southfork CDJR
06.2023 - 01.2024
Fixed Operations Director
Berkshire Hathaway Automotive
03.2022 - 06.2023
Fixed Operations Director
Berkshire Hathaway Automotive
09.2020 - 04.2022
Service Advisor
Audi Plano
07.2019 - 09.2020
Service Director
Hoyte CDJR
08.2018 - 06.2019
Service Advisor/Service Drive Manager
Autonation CDJR
08.2014 - 07.2018
High School Diploma -
Tyler Lee
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