Lauren McCarthy
Gouverneur,NY
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
Zumiez
Watertown, NY
01.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Used in-store system to locate inventory and place special orders for customers.
- Solved customer challenges by offering relevant products and services.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Food Service Worker
Samaritan Keep Home
Watertown, NY
08.2023 - 02.2024
- Ensured consistency in presentation of dishes by closely following plating guidelines.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Inspected dishwashing equipment and reported issues to supervisor.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Assisted in training new hires, providing guidance on standards and best practices.
- Inspected dishes and utensils for cleanliness.
Sales Associate, Food service, customer service
Old Mcdonalds Farm
Sackets Harbor, NY
03.2022 - 08.2023
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed strong rapport with customers and created positive impression of business.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained food safety and sanitation standards.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Hostest
Applebees Bar and Grill
Watertown, NY
11.2022 - 03.2023
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Answered customer questions about hours, seating, and menu information.
- Opened and closed seating sections according to volume of guests.
- Relayed guest comments or suggestions to manager on duty for further action.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Educational Staff
Dry Hill Ski Area
Watertown, NY
11.2020 - 04.2022
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Mentored novice instructors in effective teaching methods, contributing to a higher overall quality of instruction within the team.
- Stayed on top of current weather conditions to maintain student safety.
- Offered constructive feedback to clients to help reach goals.
- Maintained optimal physical condition and stamina for continuous teaching and demonstrations.
Picker
Acara Solutions
Gouverneur, NY
04.2020 - 05.2020
- Reduced lost time due to misplaced products by implementing an effective labeling system within the warehouse.
- Followed orders precisely for correct items, sizes and quantities.
- Prepared and checked outbound shipments for accuracy.
- Kept work areas neat, clean and free from debris.
- Pulled orders quickly to maintain demanding productivity goals.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Skills
- Working with Diverse People
- Productivity and Efficiency
- Attention to Detail
- Cleaning and sanitation
- Inventory Control
- Safety enforcement
- Physical Strength and Stamina
- Following Instructions
- Problem-Solving
- Critical Thinking
- Food station setup
- Closing Procedures
- Selling Techniques
- Visual Merchandising
- Cash Handling Accuracy
- Store Management
- Stockroom Rotation
- Work Assignments
- Multitasking Strengths
- Customer Satisfaction
- Customer Needs Assessments
Education
High School Diploma -
Gouverneur High School
Gouverneur, NY 09.2017 - 04.2021
Timeline
Food Service Worker
Samaritan Keep Home
08.2023 - 02.2024
Sales Associate
Zumiez
01.2023 - Current
Hostest
Applebees Bar and Grill
11.2022 - 03.2023
Sales Associate, Food service, customer service
Old Mcdonalds Farm
03.2022 - 08.2023
Educational Staff
Dry Hill Ski Area
11.2020 - 04.2022
Picker
Acara Solutions
04.2020 - 05.2020
High School Diploma -
Gouverneur High School
09.2017 - 04.2021