Summary
Overview
Work History
Education
Skills
Timeline
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Khmaila Inthirakod

Laverne,TN

Summary

Dynamic professional with a proven track record in enhancing customer experience and sales development at Journeys Shoe Store. Excelled in retail loss prevention and upselling, demonstrating exceptional problem-solving abilities and a friendly demeanor. Skilled in negotiation tactics and maintaining high standards of service, contributing to significant performance improvements.

Overview

8
8
years of professional experience

Work History

Sales Associate

Journeys Shoe Store
Antioch, TN
12.2023 - Current
  • Greeted customers to determine wants or needs.
  • Tracked sales performance metrics to identify trends in market place.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled returns and exchanges according to company policies.
  • Answered store and merchandise questions and led customers to wanted items.
  • Assisted customers with product selection, sizing and styling.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Placed special orders or called other stores to find desired items.
  • Handled customer complaints in a professional manner.

Noire Nail Bar

Noire The Nail Bar
Smyrna, TN
07.2023 - 10.2023
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Greeted visitors and provided them with assistance.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Answered and directed incoming calls using multi-line telephone system.

Take-Out Server

Kobe Asian Fusion Resturant
Nashville, TN
05.2017 - 08.2019
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Set up, restocked and cleaned dining areas.
  • Packaged and bagged cooked food and prepared items.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Greeted customers upon arrival in the dining area.
  • Performed opening and closing duties as assigned by management.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Performed cashier duties such as taking payments, counting money, and making change.
  • Called customers when their orders were ready for pickup or delivery.

Education

High School Diploma -

Stewarts Creek Highschool
Smyrna, TN
05-2025

Skills

  • Retail loss prevention
  • Upselling
  • Promotional support
  • Goal-oriented
  • Problem solving
  • Client service
  • Dining area maintenance
  • Cash handling
  • Sales development
  • Negotiation tactics
  • Flexible schedule
  • Appointment scheduling
  • Organization skills
  • Work station sanitation
  • Patient care
  • Dishwashing and sanitization
  • Working with diverse people
  • Cooking procedures
  • Fast-paced environment
  • Friendly and outgoing
  • Food safety
  • Food serving
  • Multitasking

Timeline

Sales Associate

Journeys Shoe Store
12.2023 - Current

Noire Nail Bar

Noire The Nail Bar
07.2023 - 10.2023

Take-Out Server

Kobe Asian Fusion Resturant
05.2017 - 08.2019

High School Diploma -

Stewarts Creek Highschool

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Khmaila Inthirakod