Dylan Collins
Sparks,NV
Summary
Results-oriented leader with extensive experience in the Water Park and Family Entertainment industry. Skilled in communication, recruiting, training, data analysis, and admissions & retail management across multiple locations. Expertise in streamlining operations and enhancing company culture, contributing to record-high retail revenue in 2024 and 2025. Proficient in retail sales, inventory management, and vendor communications.
Overview
11
11
years of post-secondary education
9
9
years of professional experience
Work History
Waterpark Admissions & Retail Manager
Wild Island Family Adventure Park
Sparks, Nevada
10.2021 - Current
- Achieved the highest revenue in retail the park has ever seen in 2024 and 2025.
- Utilized extensive knowledge in retail sales, inventory management, and vendor communications to optimize inventory processes and enhance customer experience.
- Managed season pass memberships and benefits, overseeing large teams across multiple locations to ensure seamless operations.
- Lead, develop, mentor, and manage a high-performing team, fostering a collaborative and results-driven, but fun, work environment.
- Facilitated recruiting, hiring, training, and scheduling processes while performing data analysis to inform strategic decisions.
- Monitor brand consistency across both sides of the park, the Waterpark and FEC.
Assistant Human Resource Manager
Wild Island Family Adventure Park
Sparks, Nevada
10.2021 - 10.2023
- Coordinated onboarding and hiring processes for new employees, enhancing overall integration into the company.
- Ensured compliance with federal labor laws and workforce policies, mitigating legal risks for the company.
- Ensured adherence to federal labor laws and workforce policies in daily operations. and ensured the company was fully compliant.
- Facilitated conflict resolution while maintaining confidentiality, promoting a supportive work environment.
Admissions Supervisor
Wild Island Family Adventure Park
Sparks, NV
05.2017 - 10.2021
- Supervised admissions staff, cashiers, and leads
- Worked closely with Admissions Manager in interviewing new hires, scheduling, and processing payroll
- Trained team members on admissions policies and customer service practices to enhance service quality.
- Managed staff check-in and check-out processes to ensure efficient scheduling and accountability.
- Coordinated ticket sales to enhance guest entry experience. and guest entry procedures.
Education
High School Diploma -
EDWARD C. REED HIGH SCHOOL
Sparks, NV 09.2017 - 12.2022
Bachelor's degree - Business Management, Human Resources
UNIVERISTY OF NEVADA
RENO 09.2017 - 12.2022
Skills
- Retail Management
- Recruiting
- Training
- Scheduling
- Data analysis
- Customer Service
- Inventory Management
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Employee Relations
Timeline
Waterpark Admissions & Retail Manager
Wild Island Family Adventure Park
10.2021 - Current
Assistant Human Resource Manager
Wild Island Family Adventure Park
10.2021 - 10.2023
High School Diploma -
EDWARD C. REED HIGH SCHOOL
09.2017 - 12.2022
Bachelor's degree - Business Management, Human Resources
UNIVERISTY OF NEVADA
09.2017 - 12.2022
Admissions Supervisor
Wild Island Family Adventure Park
05.2017 - 10.2021