Dylan De Freitas-Lee
East Windsor,NJ
Summary
Adept Customer Service Representative with proven expertise in problem resolution and customer satisfaction, honed at ShopRite. Excelled in cash handling and active listening, ensuring swift, effective dispute resolution and enhancing customer relations. Achievements include maintaining professionalism in high-stress situations, contributing to a positive service environment.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ShopRite
08.2019 - Current
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
South Brunswick High School
Monmouth Junction, NJSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Cash handling
Timeline
Customer Service Representative
ShopRite
08.2019 - Current
South Brunswick High School
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