Hi, I’m
Dylan Delafosse
Beaumont,TX
Summary
Resourceful Technical Support Specialist polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach.
Overview
5
years of professional experience
1
Certification
Work History
Regina Howell Elementary Beaumont, TX
Behavior Support Teacher
07.2024 - Current
Job overview
- Provided individualized instruction in a small group setting for students with behavioral challenges.
- Conducted assessments of student's skills and developed goals to improve social and emotional functioning.
- Supported teachers in developing effective classroom management strategies that promote positive behaviors among all students.
Creative Learning CenterBeaumont , Texas
Technical Support Specialist
01.2020 - 05.2024
Job overview
- Assisted IT and information system planning, execution and management to improve operational effectiveness.
- Reviewed technology update proposals and status reports to address company challenges and issues.
- Provided technical support to internal teams on various software packages.
- Assisted customers with installation of new hardware and software applications.
- Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
Education
Lamar Institute of Technology
Associate of Applied Science from Cybersecurity And Network Technology
05.2024
Skills
- Preventive Maintenance
- Communication Strategies
- Conflict resolution techniques
- Hardware Replacement
- Software Installation
- Hardware and Software Repair
- Troubleshooting Skills
- Technical Support
Certification
- Google Technical Support Fundamentals
- IBM IT Support
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementTimeline
Behavior Support Teacher
Regina Howell Elementary
07.2024 - Current
Technical Support Specialist
Creative Learning Center
01.2020 - 05.2024
Lamar Institute of Technology
Associate of Applied Science from Cybersecurity And Network Technology
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