DYLAN DETRICK
Lewisville,TX
Summary
Dynamic Account Manager with a proven track record at Towne Park, excelling in operational excellence and team leadership. Expert in revenue forecasting and strategic planning, driving profit maximization across multi-site operations. Skilled in client relations and contract negotiation, consistently enhancing service delivery and achieving client satisfaction.
Overview
6
6
years of professional experience
Work History
Account Manager - Site Level
Towne Park
, USA
11.2019 - Current
- Company Overview: Gaylord Texan Resort & Convention Center, Four Seasons Resort & Additional Sites - TX
- Direct multi-site operations including valet parking, bell services, and guest services with a focus on operational excellence and premium guest experiences
- Lead cross-functional teams through effective team leadership, coaching, and ongoing performance development across luxury hospitality environments
- Manage all aspects of revenue forecasting, budgeting, and financial audits, ensuring alignment with client goals and company profit targets
- Drive strategic planning and program management leadership for site-specific initiatives, optimizing resources and improving service delivery
- Negotiate and manage client relationships, contracts, and customer negotiations, serving as the primary liaison to executive stakeholders
- Oversee revenue modeling and implement initiatives focused on revenue and profit maximization across multiple high-volume locations
Skills
- Operational Excellence
- Team Leadership & Coaching
- Revenue Forecasting & Modeling
- Financial Audits & Budget Management
- Strategic Planning & Program Management
- Client Relations & Contract Negotiation
- Customer Negotiations & Service Delivery
- Revenue and Profit Maximization
- Multi-Site Operations Oversight
Accomplishments
- 2023 Winner's Circle Recipient
- Forbes Five-Star Standards of Service Certificate
- Elevated GOP by 25% YOY by operational restructuring and expense minimization
- Maintained a client satisfaction score of 10 from each managed site for 5 consecutive years
Timeline
Account Manager - Site Level
Towne Park
11.2019 - Current
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