JOE MARTINEZ
San Antonio,TX
Summary
Senior Operations Leader entrusted with full operational accountability for the company's largest municipal contract in Texas, directing a regional footprint of 50+ locations and a workforce exceeding 180 personnel. Proven success leading layered management teams, driving performance metrics, executing large-scale process improvements, and stabilizing complex operations. Expert in workforce planning, employee relations, cross-functional leadership, and operational excellence within high-accountability environments.
Overview
10
10
years of professional experience
Work History
Account Manager
Inter-Con Security
01.2025 - Current
- Direct operational leadership for the company’s largest municipal contract in Texas, overseeing a regional footprint of 50+ locations and 180+ personnel.
- Lead a layered management structure consisting of 9 supervisors, an Assistant Account Manager, and a trainer, with indirect oversight of a site lead at the organization’s largest location, supporting a workforce of 180+ personnel.
- Own operational performance across staffing, safety coordination, compliance, employee relations, and client experience.
- Establish performance expectations, coach leadership staff, and hold managers accountable through measurable KPIs and service-level standards.
- Partner cross-functionally with HR, Legal, Finance, and executive stakeholders to resolve complex workforce and operational challenges.
- Led a large-scale compliance turnaround, implementing process improvements that strengthened accountability, reduced risk, and stabilized service delivery.
- Drive continuous improvement initiatives focused on communication flow, leadership visibility, and operational consistency across dispersed sites.
Account Manager
Allied Universal
01.2022 - 01.2025
- Advanced through multiple leadership roles with increasing operational scope and accountability.
- Managed multi-site operations overseeing 60+ personnel while supervising frontline leaders within a high volume warehouse environment.
- Directed the full staffing lifecycle including interviewing, hiring, onboarding, performance management, disciplinary actions, and terminations in partnership with HR.
- Implemented structured onboarding and training programs that improved workforce readiness and operational performance.
- Served as primary client liaison, strengthening partnerships and ensuring consistent service delivery.
Sergeant (E-5) - Acting Platoon Sergeant, Marine Corps Reserve
United States Marine Corps
02.2022 - 03.2023
- Selected to fill a billet above rank, assuming Platoon Sergeant responsibilities with accountability for leadership, readiness, and discipline of Marines.
- Mentored junior leaders while balancing civilian leadership responsibilities, demonstrating exceptional organizational maturity.
Infantry Team Leader (Active Duty)
United States Marine Corps
01.2016 - 01.2020
- Led Marines in high-risk environments requiring disciplined execution, operational planning, and decisive leadership.
- Conducted mission planning, risk assessments, and performance coaching to ensure operational success.
Education
Associate of Arts - Business Administration
St. Philip's College
06-2026
Skills
- Multi-Site Operations Leadership
- Process Improvement & Continuous Improvement
- Performance Metrics & KPI Ownership
- Leading Leaders / Organizational Development
- Full Staffing Lifecycle
- Employee Relations
- Operational Excellence
- Cross-Functional Collaboration (HR, Legal, Finance)
- Safety & Compliance
- Strategic Planning
- Change Leadership
- High-Pressure Decision Making
Timeline
Account Manager
Inter-Con Security
01.2025 - Current
Sergeant (E-5) - Acting Platoon Sergeant, Marine Corps Reserve
United States Marine Corps
02.2022 - 03.2023
Account Manager
Allied Universal
01.2022 - 01.2025
Infantry Team Leader (Active Duty)
United States Marine Corps
01.2016 - 01.2020
Associate of Arts - Business Administration
St. Philip's College