DYLAN DONLEY
Temecula,California
Summary
Recent graduate with leadership experience managing over 30 employees and enhancing customer satisfaction for approximately 130 clients monthly. Skilled in training teams, resolving escalated issues, and driving operational improvements. Aiming to transition into B2B sales or business development by leveraging communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Assistant Operations Manager
Meathead Movers
Temecula, California
06.2023 - Current
- Lead daily operations for a branch of more than 30 employees, coordinating staffing, scheduling, logistics, and customer service.
- Analyzed branch operations to identify and implement improvements in efficiency, profitability, and customer satisfaction.
- Train and mentor new employees on company procedures, customer service standards, and daily operations.
- Assist with interviewing and hiring candidates to support branch staffing needs.
- Supported 130 customers monthly, building trust through proactive communication and effective resolution of concerns.
- Recommended additional services aligned with customer needs and service requirements to enhance satisfaction.
- Maintain compliance with Department of Transportation regulations and company policies.
Shift Lead
Chick-fil-A
08.2022 - 06.2023
- Led team members during high-volume shifts while maintaining quality and customer service standards.
- Trained new employees and facilitated ongoing team development for enhanced service delivery.
- Addressed customer concerns promptly to maintain operational flow and customer satisfaction.
Education
Bachelor of Arts - Psychological Science
California State University San Marcos
San Marcos, CA07-2026
Skills
- Relationship management
- Customer service excellence
- Leadership and team building
- Hiring and interviewing
- Training and development
- Conflict resolution strategies
- Business operations management
- Process improvement techniques
- Communication skills
- Time management expertise
- Microsoft Office proficiency
- Data analysis capabilities
Timeline
Assistant Operations Manager
Meathead Movers
06.2023 - Current
Shift Lead
Chick-fil-A
08.2022 - 06.2023
Bachelor of Arts - Psychological Science
California State University San Marcos