Dylan Ellison
Orlando
Summary
Results-oriented professional with strong relationship-building and problem-solving skills. Committed to exceeding expectations in fast-paced environments. Proven ability to cultivate partnerships and foster lasting relationships across diverse demographics and management levels. Exceptional communicator with a focus on delivering outstanding customer service.
Overview
6
6
years of professional experience
Work History
Patient Service Representative II
Aurora Health Care
Milwaukee
10.2024 - 05.2026
- Assisted patients with scheduling appointments and managing healthcare inquiries.
- Communicated effectively with medical staff to ensure accurate patient information.
- Collaborated with team members to enhance patient service delivery practices.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Performed administrative duties such as filing, faxing, photocopying.
Grocery Operations Manager
Kroger
Milwaukee
05.2020 - 10.2024
- Managed inventory control processes, minimizing waste and maintaining stock availability.
- Oversaw daily operations, ensuring streamlined workflow across grocery departments.
- Coordinated staff scheduling and training, optimizing coverage and enhancing team performance.
- Collaborated with vendors to optimize supply chain processes and product quality.
- Led team meetings to communicate goals, expectations, and operational updates.
Education
High School Diploma -
Franklin High School
Franklin, WI06-2017
Skills
- Patient Record Management
- Appointment Management
- Customer care
- Digital literacy
- Attention to detail
- Adaptability
- Strong work ethic
- Interpersonal Skills
Timeline
Patient Service Representative II
Aurora Health Care
10.2024 - 05.2026
Grocery Operations Manager
Kroger
05.2020 - 10.2024
High School Diploma -
Franklin High School