Dylan Embrey
Mount Pleasant,South Carolina
Summary
Recognized for possessing exceptional customer service, critical thinking, and sales skills. Demonstrates a natural instinct for anticipating and addressing needs and leading groups to successfully complete the task at hand. Lend solutions to problems through creativity. I am seeking to capitalize on my experience in leadership and strong work ethic to help a business grow and thrive.
Overview
5
5
years of professional experience
Work History
Amazon Return Associate
Kohl's
Mount Pleasant, SC
09.2023 - 01.2024
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Front Desk Associate
Contender eSports
Mount Pleasant, SC
08.2022 - 01.2023
- Assisted management with planning and executing special events, parties, and local celebrations
- Maintained and worked on multiple electronic systems including game consoles, computers, and facility electronics.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
Customer Service Representative
Home Depot
Mount Pleasant, SC
06.2020 - 05.2022
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Relayed customer feedback to cross-functional teams to improve products and services
- Educated customers on special pricing opportunities.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Garden Center Associate
Lowe's Home Improvement
Mount Pleasant, SC
04.2019 - 03.2020
- Stocked merchandise and other items by hand and with machinery including pallet jacks and wagon carts
- Helped customers select optimal plants, tools, and accessories for specific needs.
- Assisted customers with loading purchases, ensuring a seamless shopping experience.
- Managed inventory levels effectively, reducing waste and ensuring availability of popular items.
Education
Bachelor of Science in Business Management - Business Administration/Management
College of Charleston
Charleston, South Carolina06.2025
Associate in Computer Science -
Trident Technical College
Mt Pleasant, South Carolina06.2021
Skills
- CPR Certified
- Customer Support
- Multitasking and Prioritization
- Project Management
- Building Customer Loyalty and Trust
- Calm and Professional Under Pressure
- Management Support
- MS Office
Timeline
Amazon Return Associate
Kohl's
09.2023 - 01.2024
Front Desk Associate
Contender eSports
08.2022 - 01.2023
Customer Service Representative
Home Depot
06.2020 - 05.2022
Garden Center Associate
Lowe's Home Improvement
04.2019 - 03.2020
Bachelor of Science in Business Management - Business Administration/Management
College of Charleston
Associate in Computer Science -
Trident Technical College