Dylan Estrada
Johnston
Summary
Dynamic professional with experience in customer service and inventory management. Recognized for effectively resolving inquiries and collaborating with teams to enhance customer satisfaction and streamline operations.
Overview
5
5
years of professional experience
Work History
Sales Representative
AT&T
Providence
12.2024 - Current
- Engaged customers to understand their needs and recommend suitable products.
- Resolved customer inquiries and concerns promptly to ensure positive experiences.
- Maintained inventory levels by organizing stock and tracking product availability.
- Attended training sessions to stay updated on new products and services offered.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Automobile Mechanic
Wally and Sons
East Providence
08.2023 - 06.2025
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various vehicle makes and models.
- Repaired electrical systems such as wiring harnesses and alternators.
- Installed engines components including radiators, air conditioning units, exhaust systems and suspension parts.
- Ordered parts from suppliers when needed for vehicle repairs or maintenance services.
- Operated lifts safely while repairing or servicing vehicles in the shop area.
Sales Associate
Staples
Smithfield
04.2023 - 01.2024
- Assisted customers in selecting products and answering inquiries efficiently.
- Processed transactions quickly using point-of-sale systems accurately.
- Educated customers about promotions and upcoming sales initiatives proactively.
- Maintained cleanliness of store environment including floors, windows, displays.
Barista
Brewed Awakenings Cafe
Johnston
02.2022 - 01.2023
- Prepared and served a variety of coffee and tea beverages.
- Assisted customers with menu choices and special requests promptly.
- Processed customer transactions accurately using POS systems.
- Stocked supplies and organized inventory for optimal workflow.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Lot Associate
Home Depot
Johnston
10.2020 - 02.2022
- Loaded and unloaded merchandise for customer orders and deliveries.
- Operated equipment for moving heavy items safely and efficiently.
- Collaborated with team members to ensure smooth daily operations.
- Monitored security cameras located in the parking lot to identify suspicious activities or potential hazards.
- Maintained sufficient number of shopping carts at front entrance of store, retrieving additional carts from parking lot as necessary.
Education
Some College (No Degree) - Criminal Justice
CCRI
Lincoln, RISkills
- Customer service
- Inventory management
- Problem resolution
- Communication skills
- Team collaboration
- Vehicle maintenance
- Client relationship management
- Closing sales
- Lead generation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Full Professional
Italian
Limited
Affiliations
firefighter written exam
Timeline
Sales Representative
AT&T
12.2024 - Current
Automobile Mechanic
Wally and Sons
08.2023 - 06.2025
Sales Associate
Staples
04.2023 - 01.2024
Barista
Brewed Awakenings Cafe
02.2022 - 01.2023
Lot Associate
Home Depot
10.2020 - 02.2022
Some College (No Degree) - Criminal Justice
CCRI