Summary
Overview
Work History
Education
Skills
Timeline
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Dylan Fernandez

Breckenridge,CO

Summary

Proven Sales Associate with a track record of enhancing customer engagement and loyalty at Buffalo Mountain Apparel. Excels in relationship building and negotiation tactics, boosting sales through persuasive selling and promotional support. Demonstrated ability to maintain a calm demeanor in high-stress situations, ensuring guest satisfaction and repeat business.

Overview

10
10
years of professional experience

Work History

Sales Associate

Buffalo Mountain Apparel
09.2019 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Lift Operations

Vail Resorts Inc
11.2018 - 08.2019
  • Operating and monitoring ski lifts
  • Ensuring the safety of all guests while on the lifts
  • Providing assistance to guests as needed
  • Conducting routine lift inspections
  • Maintaining cleanliness and organization of lift areas
  • Handling lift tickets and ensuring guests have proper lift access
  • Providing information and guidance to guests about ski runs and resort policies
  • Assisting with ski patrol and other resort operations as needed

Sales Associate

Cabela's
07.2017 - 10.2018
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.

Bus Attendant

Benton County Sunshine School
06.2015 - 06.2017
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
  • Supervised and assisted special-needs passengers, offering individual children attention during transport.

Education

High School Diploma -

Bentonville School District
Bentonville, AR
05-2015

Skills

  • Upselling
  • Promotional support
  • Display setup
  • Negotiation tactics
  • Relationship selling
  • Hospitality and accommodation
  • Money handling
  • Customer engagement
  • Merchandise display
  • Customer service
  • Calm demeanor
  • Guest relations
  • Outgoing personality
  • Building rapport
  • Friendly and outgoing
  • Excellent people skills
  • Relationship building
  • Adapt to diverse groups

Timeline

Sales Associate

Buffalo Mountain Apparel
09.2019 - Current

Lift Operations

Vail Resorts Inc
11.2018 - 08.2019

Sales Associate

Cabela's
07.2017 - 10.2018

Bus Attendant

Benton County Sunshine School
06.2015 - 06.2017

High School Diploma -

Bentonville School District

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Dylan Fernandez