Dylan Flores
Leander,TX
Summary
Diligent Client Representative with over five years of experience in delivering exceptional customer support, thriving in remote environments with minimal supervision. Expertise in actively listening to customer needs, consistently meeting quality standards, and staying informed about the latest product and service updates. Recognized for a high level of empathy and support, fostering positive relationships with clients while contributing effectively as a collaborative team player. Committed to enhancing customer satisfaction and driving success through proactive problem-solving and communication skills.
Overview
12
12
years of professional experience
Work History
General Manager
Einsteins Bros Bagels
05.2023 - Current
- Managed daily operations to maintain adherence to company policies and procedures.
- Developed and implemented training programs for staff to enhance service quality.
- Identified key trends in sales data to streamline inventory management processes and support business objectives.
- Led initiatives to improve customer satisfaction through targeted feedback strategies.
- Managed budgeting and cost control processes to maximize profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
Customer Service Specialist
Freebirds World Burrito
07.2020 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Recommended improvements to products and services to mitigate complaints.
- Upheld strict quality control policies and procedures during customer interactions.
- Assessed customer needs and upsold products and services to maximize sales.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Educated customers on special pricing opportunities and company offerings.
Service Advisor
Toyota of North Austin
08.2021 - 02.2023
- Delivered exceptional customer service, addressing inquiries and concerns effectively.
- Coordinated service appointments, optimizing scheduling for efficiency and customer satisfaction.
- Advised customers on vehicle maintenance options, enhancing understanding of service needs.
- Collaborated with technicians to ensure accurate diagnosis and timely repairs for vehicles.
- Managed warranty claims processing, ensuring compliance with company policies and procedures.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Catering Sales Team Specialist
Freebirds World Burrito
12.2019 - 07.2020
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Answered customers' questions and addressed problems and complaints in person and via phone.
Service Advisor
Charles Maund Toyota
04.2018 - 12.2019
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Supervised monetary transactions and changes while coordinating logistics to verify service dates.
Membership Advisor
Gold's Gym
05.2014 - 02.2018
- Coached and mentored all employees to be engaging, pleasant and helpful to new and existing members, which improved service expectations.
- Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
- Acquired new customers through social media, grassroots marketing efforts and new member orientations, achieving increase of 24%.
- Negotiated and closed deals with minimal oversight.
- Cross-sold additional products and services to purchasing customers.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Education
GED -
Leander High School
Leander, TX07-2011
Skills
- Project management
- Schedule mastery
- Conflict mediation
- Customer relations
- Team leadership
- Staff management
- Inventory control
Experience
["Sales Representatives, Services, All Other"],["Customer Service Representatives"],["Sales Representatives, Services, All Other"],["Customer Service Representatives"]
Education and Training
other
Timeline
General Manager
Einsteins Bros Bagels
05.2023 - Current
Service Advisor
Toyota of North Austin
08.2021 - 02.2023
Customer Service Specialist
Freebirds World Burrito
07.2020 - Current
Catering Sales Team Specialist
Freebirds World Burrito
12.2019 - 07.2020
Service Advisor
Charles Maund Toyota
04.2018 - 12.2019
Membership Advisor
Gold's Gym
05.2014 - 02.2018
GED -
Leander High School