Dylan Gardner
Portland,OR
Summary
Customer-focused and compassionate professional with experience providing client support, administrative assistance, data entry, and accurate documentation. Highly organized and detail-oriented, with strong communication and problem-solving skills and a proven ability to manage multiple priorities in fast-paced environments. Reliable, adaptable, and committed to delivering excellent service while supporting efficient daily operations.
Overview
14
14
years of professional experience
Work History
Milieu Supervisor
Nexus Family Healing
08.2025 - Current
- Managed administrative functions including staff scheduling, shift coverage, payroll, timekeeping, data entry, and maintaining accurate and confidential records.
- Coordinated clinical services for complex cases while managing scheduling, appointments, referrals, and communication between clients, families, staff, and multidisciplinary teams.
- Facilitated staff meetings and coordinated daily program communication, ensuring timely documentation, accurate information sharing, and consistent follow-through on client and operational needs.
- Trained and onboarded new staff on customer service expectations, milieu procedures, documentation standards, safety protocols, and administrative processes.
- Supervised daily milieu operations in a residential treatment setting, providing professional, compassionate customer service to clients and families while maintaining a safe, structured, and therapeutic environment.
Youth Care Professional I
Nexus Family Healing
03.2024 - 08.2025
- Maintained accurate and confidential client records through detailed documentation, data entry, and timely updates to service and activity records.
- Managed multiple client and administrative responsibilities with strong attention to detail, organization, and accuracy in a fast-paced environment.
- Delivered compassionate, professional customer service and individualized support to clients, maintaining a safe, respectful, and positive environment.
- Supported the implementation of individualized service plans while adapting communication and assistance to meet diverse client needs.
Donation Specialist I
Lions VisionGift
05.2021 - 05.2022
- Maintained detailed and confidential documentation and records while entering and updating sensitive information with a high level of accuracy and attention to detail.
- Coordinated communication between donor families, site personnel, and interdisciplinary teams, ensuring accurate and timely information exchange.
- Provided compassionate, professional customer service and support to donor families throughout the donation process, addressing needs with sensitivity and professionalism.
- Reviewed medical records and risk assessment information to support administrative decision-making while maintaining accuracy and confidentiality.
Caregiver, Special Needs
HOPE Services
10.2016 - 07.2017
- Administered medications and completed timely data entry and documentation to support treatment plans, monitor client needs, and ensure continuity of care.
- Provided compassionate, client-focused service and daily support to adults with intellectual and developmental disabilities, maintaining accurate documentation and records of care, behaviors, and services.
- Used professional communication and de-escalation techniques to resolve challenging situations while maintaining a safe, respectful, and supportive environment.
Sales Associate
GNC
08.2014 - 10.2016
- Provided customer-focused service by assisting customers with product selection, answering questions, and using effective sales techniques to meet customer needs while following company procedures.
- Maintained accurate sales, return, and inventory records through data entry and administrative recordkeeping while organizing merchandise and supporting efficient store operations.
Front Desk Associate
Wellness Center
04.2012 - 06.2013
- Provided exceptional customer service by greeting clients, addressing concerns, coordinating tours, and managing check-in while maintaining accurate client information through data entry and administrative recordkeeping.
- Processed payments accurately while maintaining organized records and supporting efficient daily operations.
Education
No Degree - Chiropractic
University Of Western States
Portland, ORundefined
Bachelor of Science - Bioengineering
University of California Santa Cruz
Santa Cruz, CA06.2017
Skills
- Customer service and client support
- Administrative support and office procedures
- Accurate data entry and record maintenance
- Professional verbal and written communication
- Compassionate and respectful interpersonal skills
- Attention to detail and accuracy
- Organization and time management
- Problem-solving and critical thinking
- Medical, social services, and mental health terminology
- Cultural awareness and sensitivity
- Patience and conflict resolution
- Flexible, adaptable, and dependable team player
Timeline
Milieu Supervisor
Nexus Family Healing
08.2025 - Current
Youth Care Professional I
Nexus Family Healing
03.2024 - 08.2025
Donation Specialist I
Lions VisionGift
05.2021 - 05.2022
Caregiver, Special Needs
HOPE Services
10.2016 - 07.2017
Sales Associate
GNC
08.2014 - 10.2016
Front Desk Associate
Wellness Center
04.2012 - 06.2013
No Degree - Chiropractic
University Of Western States
Bachelor of Science - Bioengineering
University of California Santa Cruz