Dylan Goodrich
Hopewell
Summary
Driven marketing student at The College of New Jersey with a strong foundation in customer service, team collaboration, and operational efficiency. Recognized for delivering exceptional customer experiences in retail and food service environments while consistently demonstrating meticulous attention to detail. Eager to leverage strong communication skills and practical experience to make a meaningful impact in professional settings. Committed to continuous learning and growth within the marketing field, with a focus on contributing innovative ideas and solutions.
Overview
4
4
years of professional experience
Work History
Stock Clerk
J & J Staffing Resources
06.2023
- Stocked shelves, unloaded packages, and operated pallet jacks.
- Gained organizational, teamwork, and equipment-handling skills.
Cashier / Customer Service
QuickChek
06.2024 - Current
- Process transactions accurately and efficiently using POS systems.
- Upsell promotional items to boost sales.
- Manage refunds, exchanges, and customer inquiries professionally.
- Maintain stock levels and assist in inventory tracking.
- Consistently earned high evaluations for customer service.
Team Member
Smoothie King
12.2023 - 05.2024
- Delivered excellent customer service and personalized product recommendations.
- Operated POS systems, handled cash, and maintained a clean work area.
- Supported team efficiency during peak hours and monitored stock freshness.
Cashier / Associate
Big Lots
09.2021 - 12.2022
- Assisted customers, handled transactions, and maintained store cleanliness.
- Collaborated with team members to meet daily operational goals.
Education
Bachelor's - Marketing (sophomore)
The College of New Jersey (TCNJ)
Ewing, NJ05-2028
Skills
- Customer Service: Excellent communicator with a proven ability to understand customer needs, resolve issues, and ensure satisfaction
- Effective time management
- Positive work collaboration
- Detail-oriented execution
- Cash management and POS proficiency
- Transaction processing
- Customer service
- Team collaboration
- Cash handling
Timeline
Cashier / Customer Service
QuickChek
06.2024 - Current
Team Member
Smoothie King
12.2023 - 05.2024
Stock Clerk
J & J Staffing Resources
06.2023
Cashier / Associate
Big Lots
09.2021 - 12.2022
Bachelor's - Marketing (sophomore)
The College of New Jersey (TCNJ)