Dylan Grindstaff
Johnson City,TN
Summary
Experienced with client consultations and tailored solutions for individual needs. Reliable and adaptable, with excellent problem-solving and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Comfort Advisor
Stateline Services
Bristol, TN
03.2025 - Current
- Increased company closing rate by 20% upon arrival.
- Advisor for all residential customers on installations
- Advised clients on HVAC solutions, ensuring optimal comfort and efficiency for residential systems.
- Conducted comprehensive assessments of heating and cooling systems, recommending upgrades and repairs.
- Facilitated communication between service technicians and customers to streamline service delivery processes.
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
- Contributed to company growth by consistently meeting and exceeding personal sales targets.
General Manager
Five Star Painting
Jonesborough-Johnson City, TN
05.2023 - 02.2025
- Completed 4 daily in home estimates per day
- Estimator and first point of contact for painting project leads both commercial and residential
- Project manager for all sold jobs
- Keeping up to date spreadsheets on lead flow, landed jobs, on going projects, and project margins.
- Handling all day to day operations as the only staff on location
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Sales and Leasing Consultant
Johnson City Ford
Johnson City, TN
02.2022 - 05.2023
- Exceeded the monthly sales goal of 10 units month over month
- Facilitated vehicle sales and leasing transactions, ensuring customer satisfaction and retention.
- Developed comprehensive product knowledge to effectively address customer inquiries and concerns.
- Collaborated with finance team to streamline financing options for clients, enhancing service efficiency.
- Implemented customer follow-up procedures, increasing repeat business and referral opportunities.
- Used consultative sales approach to understand and meet customer needs.
Sales Leader
JVC Joint Ventures
Johnson City, TN
08.2021 - 02.2022
- Consistently hit a goal of 100 customer interactions per day.
- Leadership position where I help coach/train new hires.
- Developed and implemented training programs to enhance sales techniques and product knowledge.
- Mentored junior sales staff, providing guidance on best practices and career development.
- Conducted regular performance reviews, utilizing feedback to motivate team members toward achieving goals.
- Increased customer engagement to drive interest and boost sales opportunities.
- Negotiated contracts with service providers and customers to achieve profitability goals.
Supervisor
ETSU Basler Center for Physical Activity
Johnson City, TN
01.2019 - 06.2021
- Worked 20 hours per week while fully enrolled in school
- Monitoring staff and patrons in the facility
- Provided great customer services
- Shift management
- First Aid certification
Manager
PAL'S SUDDEN SERVICE
Gate City, VA
03.2015 - 01.2019
- Worked 40 hours per week
- Shift management
- Provided great customer service
- Maintenance
- Quality control
- Money handling
Education
Business management - None
East Tennessee State University
Johnson City, TN12.2019
General studies - None
Mountain Empire Community College
Big Stone Gap, VA01.2018
High school or equivalent - General Studies
Gate City High School
Gate City, VA05.2017
Skills
- Project Planning
- Budgeting
- Project Coordination
- Construction Estimating
- Management
- Shift Management
- Profit & Loss
- Negotiation
- Recruiting
- Time management
- Project Management
- Computer skills
- Client relationship building
- Sales proposals
Certification
Driver's License
Timeline
Comfort Advisor
Stateline Services
03.2025 - Current
General Manager
Five Star Painting
05.2023 - 02.2025
Sales and Leasing Consultant
Johnson City Ford
02.2022 - 05.2023
Sales Leader
JVC Joint Ventures
08.2021 - 02.2022
Supervisor
ETSU Basler Center for Physical Activity
01.2019 - 06.2021
Manager
PAL'S SUDDEN SERVICE
03.2015 - 01.2019
General studies - None
Mountain Empire Community College
Business management - None
East Tennessee State University
High school or equivalent - General Studies
Gate City High School