Robert Torrence
Elizabeth,CO
Summary
High-achieving Comfort Advisor with proven sales background and demonstrated success in exceeding quotas. Builds immediate connections with customers and employs consultative techniques to achieve consistent sales. Highly knowledgeable about HVAC systems, products and services options.
Overview
9
9
years of professional experience
Work History
Comfort Advisor
Front Range HVAC
08.2018 - Current
- Worked with commercial clients to assess current systems and needs and build advantageous proposals.
- Helped customers achieve comfort targets by closing more than 25 deals for new and upgraded system installations each month.
- Maintained closing rate over 65% with dedicated prospecting and exceptional customer relations skills.
- For the past four (4) years I have achieved $4,000,000+ in residential/commercial sales
- Built strong referral pipeline from satisfied customers and reached out promptly to prospects.
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
- Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
- Set up new contracts for products and services and coordinated transition to installation team.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Comfort Advisor
Plumbline Services
02.2016 - 08.2018
- Worked with commercial clients to assess current systems and needs and build advantageous proposals.
- Built strong referral pipeline from satisfied customers and reached out promptly to prospects.
- Maintained closing rate over 55% with dedicated prospecting and exceptional customer relations skills.
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
- Consistently exceeded new sales growth quotas of $2,000,000.
- Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
- Set up new contracts for products and services and coordinated transition to installation team.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Prepared pricing agreements and contracts to close sales.
- Drove new business by acquiring new clients and expanding new and existing relationships.
Comfort Advisor
Elkhorn HVAC
03.2014 - 02.2016
- Worked with commercial clients to assess current systems and needs and build advantageous proposals.
- Built strong referral pipeline from satisfied customers and reached out promptly to prospects.
- Maintained closing rate over 55% with dedicated prospecting and exceptional customer relations skills.
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
- Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Prepared pricing agreements and contracts to close sales.
Education
High School Diploma -
Douglas County High School
Castle Rock, CO08.2001
Skills
- Professional Relationships
- Inside and outside sales
- Lead Development
- Customer Assessment Needs
- Client Relationship Development
- Business to Business Sales
- Residential HVAC/Boiler Sales
- Problem Solving Strengths
- Customer Retention Abilities
- Project Permitting
Timeline
Comfort Advisor
Front Range HVAC
08.2018 - Current
Comfort Advisor
Plumbline Services
02.2016 - 08.2018
Comfort Advisor
Elkhorn HVAC
03.2014 - 02.2016
High School Diploma -
Douglas County High School