Connor Ross
Miami,FL
Summary
High-performing sales professional with a proven track record of driving consistent $200K+ monthly revenue, leading team performance improvements, and building trust-based relationships with key decision-makers. Experienced in consultative selling, high-value deal structuring, and guiding customers through complex purchasing and financing decisions. Recognized for elevating underperforming teams, contributing to record-setting revenue growth, and delivering exceptional customer experiences in competitive markets.
Demonstrated expertise in presenting financing solutions, navigating credit approval processes, and aligning payment structures with customer needs to maximize conversions and deal size. Adept at translating complex financial concepts into clear, value-driven conversations that build confidence and close business.
Seeking to transition into a Finance Sales Manager role with American Express, where I can leverage my background in financial sales, team leadership, and strategic deal structuring to drive revenue growth, improve approval performance, and develop high-performing sales teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Comfort Advisor
ARS Rescue Rooter
Doral, FL
07.2025 - 03.2026
- Conducted in-home consultations to evaluate customer comfort needs and recommend HVAC replacement solutions.
- Guided homeowners through financing options and approval processes, consistently securing approvals for high-ticket HVAC systems
- Structured deals by aligning monthly payment options, credit approvals, and budget considerations to maximize close rates
- Developed expertise in presenting financing programs, promotional offers, and lender-backed solutions to increase accessibility for customers
- Maintained strong approval ratios by effectively navigating credit challenges and repositioning financing solutions
- Present customized system options, pricing, and financing programs to homeowners while building trust and delivering high-value customer experience
- Coordinate scheduling with installation teams to ensure seamless project completion and customer satisfaction.
- Maintain detailed lead notes and pipeline management through CRM system and daily performance reporting
- Generated $200,000+ in sales every month consistently starting from the first month in role.
- Routinely ran 4+ in-home leads per day, demonstrating strong time management, organization, and follow-up discipline.
- Awarded Rep of the Month (October 2025, January-March 2026) for highest sales volume. Proving consistent high performance
- Major contributing factor in helping the office reach a record-breaking $1M revenue month in November, during slow seasonal period
- Credited with revitalizing an underperforming office, elevating expectations and contributing to a more competitive, disciplined, and goal-focused team environment.
Remodeling Consultant
Power Home Remodeling
Sunrise, FL
09.2024 - 06.2025
- Conducted In-home consultations to evaluate homeowners needs and present full exterior remodeling solutions (roofing, windows, attic insulation, and gutters)
- Utilized a one-call close sales model, effectively establishing trust, demonstrating value, and securing commitments during initial appointments
- Presented and sold high-ticket remodeling packages, navigating complex pricing conversations and tailoring solutions to homeowner priorities and budgets.
- Presented and closed deals using multiple financing options, tailoring payment structures to customer financial profiles
- Assisted customers through credit application and approval processes, improving overall conversion rates
- Trained team members on how to position financing as a value driver, increasing average deal size and close percentage
- Balanced pricing and financing to ensure affordability while maintaining high revenue performance
- Achieved consistent top-tier closing percentages (35-50%) in a one-call close environment, establishing performance benchmarks for newer consultants.
- Assisted in training and shadowing new hires, helping improve their in-home confidence and increasing early-stage sales success rates.
Customer Development Team Leader
Power Home Remodeling
Sunrise, FL
06.2024 - 09.2024
- Rapidly promoted to Team Leader within one quarter of hire, reflecting exceptional performance and leadership capabilities.
- Elevated culture and performance in the top-performing office across the entire company, consistently surpassing sales targets.
- Trained and mentored new team members, fostering a collaborative and results-oriented environment.
- Mastered the art of door-to-door sales, leveraging persuasive communication, resilience, and a deep understanding of customer psychology to achieve high conversion rates. (3-5 new leads created per day- 35% average conversion to sales department)
- Directed door-to-door sales operations, strategically planning routes and approaches to maximize efficiency and success.
- Managed a team of 7 sales representatives, providing daily guidance, performance feedback, and support to ensure team success.
- Trained and developed new team members, utilizing Keynote presentations to effectively communicate sales techniques, company values, and best practices.
- Fostered a collaborative and results-oriented environment, driving both individual and team achievements
Customer Development Representative
Power Home Remodeling
Sunrise, FL
02.2024 - 06.2024
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Developed strong rapport with clients through effective communication and personalized service.
- Executed door-to-door sales strategies, enhancing brand visibility within local communities.
- Trained and mentored junior sales representatives on best practices and product knowledge.
- Analyzed customer feedback to refine sales approach and improve overall effectiveness.
- Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
- Increased average transaction value by upselling additional products or services based on individual customer needs assessments.
- Achieved sales quotas consistently despite challenging weather conditions or other external factors affecting door-to-door campaigns.
- Enhanced sales performance by implementing effective door-to-door selling techniques and strategies.
- Reduced cancellations by providing excellent pre-and post-sales support and promptly addressing any issues or concerns.
Solar Sales Consultant
Sunrun
East Brunswick, NJ
03.2021 - 01.2024
- Spearheaded a high-performing sales team in the top office on the East Coast, achieving consistent championship status.
- Designed and presented custom financial plans, including loan structures and long-term savings projections
- Educated homeowners on financing programs, ROI, and cost-benefit analysis, improving customer confidence and approvals
- Successfully guided customers through credit-based solar financing approvals, increasing adoption rates
- Led a leadership group to drive strategic initiatives and enhance team performance.
- Trained and onboarded new hires during their initial 30-90 days, ensuring a smooth integration and quick ramp-up to productivity.
- Conducted comprehensive sales training for a large office of 100+ representatives, focusing on advanced sales techniques and industry best practices.
- Excelled at In-home sales, building strong customer relationships and closing high-value deals in the challenging door-to-door sales environment.
- Demonstrated a long track record of success in face-to-face interactions with customers, refining and applying expert sales skills to drive exceptional results.
Starbucks License Store Manager
Compass Group USA
Basking Ridge, NJ
11.2018 - 09.2020
- Managed daily operations with a focus on maintaining product quality and exceptional customer service.
- Played a key role in enhancing team productivity and customer satisfaction in a high-traffic environment.
- Promoted to Manager within 90 days, demonstrating leadership and quick adaptation to high-volume operations.
- Oversaw the largest volume store within the Eurest division, consistently exceeding sales targets and delivering top-tier customer service.
- Led a team of 9, driving operational improvements and achieving a remarkable transformation of an underperforming location.
- Implemented efficient processes for scheduling, inventory management, and daily sales reporting, contributing to increased store profitability.
- Delivered comprehensive training programs, ensuring new hires were equipped to uphold company standards.
Barista Shift Supervisor
Starbucks
Sayreville, NJ
07.2017 - 02.2019
- Achieved certifications as a Barista Trainer and Coffee Master, recognized for outstanding performance as Employee of the Quarter.
- Led shifts with a focus on time management, operational efficiency, and team collaboration.
- Cultivated strong customer relationships, driving repeat business and enhancing the overall customer experience.
- Maintained adherence to quality assurance standards and marketing guidelines, ensuring store operations aligned with brand expectations.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Designed and adjusted work schedules to meet business demands.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Vivint Solar Sales Representative
Vivint Solar
Sayreville, NJ
12.2016 - 07.2017
- Led a successful cold sales initiative, independently managing the sales process from lead generation to closing.
- Educated homeowners on solar energy benefits, resulting in significant conversion rates and increased market penetration.
- Created and presented customized financial plans, effectively communicating the long-term value proposition of solar energy.
- Built and maintained strong client relationships, ensuring customer satisfaction and fostering long-term loyalty
Barista
Starbucks
Metuchen, NJ
10.2013 - 11.2016
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
- Business Administration And Management
Middlesex County College
Edison, NJHigh School Diploma -
Edison High School
Edison, NJ06-2013
Skills
- SALES EXPERTISE: Proficient in door-to-door and in-home high-value sales, with a proven ability to close deals and drive revenue in challenging environments
- FINANCE & CREDIT CONSULTATIONS : Proven ability to structure deals, presenting multiple options, and secure approvals for high-value purchases by guiding customers through financing applications
- TEAM LEADERSHIP: Demonstrated success in growing team performance, developing talent, and fostering a collaborative work environment
- CUSTOMER COMMUNICATION: Skilled in building and maintaining strong customer relationships through effective and empathetic communication
- TECHNOLOGY UTILIZATION: Experienced in leveraging CRM systems, sales software, and digital tools to enhance efficiency and track performance
- Management & Training: Adept at managing teams, accounts, or offices & delivering targeted training programs, and mentoring new hires to achieve high performance
- Strategic Planning: Capable of developing and implementing sales strategies to meet and exceed targets
- Problem Solving: Strong analytical skills to identify issues and implement effective solutions in sales and team dynamics
- CRM & FINANCIAL TOOLS: Proficient in tracking deals, approvals, and customer pipelines using CRM systems
- Negotiation: Expert in negotiating contracts and closing high-value deals, ensuring favorable outcomes for both the company and customers
- Performance Monitoring: Proficient in tracking sales metrics and using data to drive improvements and achieve goals
- Adaptability: Able to quickly adjust strategies and approaches to meet evolving market conditions and customer needs
Certification
Certified Barista- Starbucks
Certified Barista Trainer- Starbucks
Coffee Master- Starbucks
Languages
Spanish
Full Professional
Timeline
Comfort Advisor
ARS Rescue Rooter
07.2025 - 03.2026
Remodeling Consultant
Power Home Remodeling
09.2024 - 06.2025
Customer Development Team Leader
Power Home Remodeling
06.2024 - 09.2024
Customer Development Representative
Power Home Remodeling
02.2024 - 06.2024
Solar Sales Consultant
Sunrun
03.2021 - 01.2024
Starbucks License Store Manager
Compass Group USA
11.2018 - 09.2020
Barista Shift Supervisor
Starbucks
07.2017 - 02.2019
Vivint Solar Sales Representative
Vivint Solar
12.2016 - 07.2017
Barista
Starbucks
10.2013 - 11.2016
High School Diploma -
Edison High School
- Business Administration And Management
Middlesex County College