Dylan Hall
Pak-A-Sak
Lubbock,TX
10
years of professional experience
Dynamic retail professional with extensive experience at Pak-A-Sak, excelling in customer service and team management. Adept at problem-solving and fostering a collaborative work environment, driving significant sales growth through strategic merchandising and effective staff management. Track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Work History
Assistant Store Manager
3 Months- Supervised daily store operations, ensuring smooth customer service and shift coverage
- Trained associates on POS procedures, cash handling, and guest service standards
- Monitored inventory levels, replenished stock, and supported accurate merchandise presentation
- Resolved customer concerns promptly, maintaining service quality and store satisfaction
- Assisted with scheduling, task delegation, and labor coverage for busy shifts
- Enforced safety, cleanliness, and loss prevention procedures throughout sales floor
- Reviewed cash drawer accuracy, secured deposits, and followed balancing procedures
- Supported store leadership with compliance, onboarding, and operational consistency
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Team Leader
1 Year 3 Months- Supervised shift operations to maintain smooth customer service and store readiness.
- Trained associates on register procedures, stocking standards, and daily task priorities.
- Monitored cash handling practices to support accurate drawer reconciliation and secure transactions.
- Coordinated merchandising and stocking to keep shelves organized and fully supplied.
- Resolved customer concerns promptly to support positive shopping experiences.
- Enforced store policies and safety procedures during opening, closing, and peak hours.
- Assigned daily responsibilities to balance workflow and improve team productivity.
- Inspected store conditions regularly to maintain cleanliness, organization, and compliance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Customer Service Cashier
3 Years- Processed cash, credit, and debit transactions accurately at point of sale.
- Greeted customers and provided prompt assistance with purchases and store inquiries.
- Balanced register drawer and resolved discrepancies following cash-handling procedures.
- Scanned merchandise, applied discounts, and verified prices for accurate checkout totals.
- Maintained clean, organized checkout area and stocked nearby convenience items.
- Followed store policies for age-restricted sales and verified customer identification.
- Handled customer concerns professionally and escalated issues to management when needed.
- Supported inventory counts and replenished supplies to keep service running smoothly.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Representative
10 Months- Processed customer transactions accurately using register and POS systems.
- Resolved customer questions and complaints with professional, friendly service.
- Restocked merchandise and maintained organized, customer-ready sales floor displays.
- Handled cash, card, and loyalty transactions while balancing daily drawer activities.
Carhop
6 Months- Delivered food and drinks promptly to guests, ensuring accurate order presentation and friendly service.
- Collected payment, processed cash transactions, and returned correct change at drive-in stalls.
- Communicated order details clearly with kitchen staff to support accurate ticket completion.
- Prepared drinks, condiments, and tray setups following Sonic service standards.
- Maintained clean work areas, including dining spaces, beverage stations, and service trays.
- Assisted guests with menu questions, special requests, and order adjustments professionally.
- Supported fast-paced service by prioritizing tasks and responding quickly to customer needs.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
Kitchen Cook
6 Months- Prepared burgers, sandwiches, and sides according to order tickets and kitchen standards.
- Operated grill, fryer, and warming equipment safely during fast-paced service periods.
- Monitored food temperatures and holding times to maintain quality and food safety.
- Assembled menu items accurately while following portioning and presentation guidelines.
- Restocked ingredients, sauces, and supplies to support continuous kitchen operations.
- Cleaned cooking stations, utensils, and work areas to meet sanitation requirements.
- Communicated with team members to coordinate order flow and reduce delays.
- Followed opening and closing procedures for prep, cleanup, and equipment shutdown.
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Reduced food waste by implementing proper storage techniques and inventory management.
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Retail operations
Inventory control
Attention to detail
Store opening and closing
Store operations
Team management
Timeline
Assistant Store Manager
Pak-A-Sak
07.2026 - CurrentRead More
Team Leader
Pak-A-Sak, Amarillo TX
04.2025 - 07.2026Read More
Customer Service Cashier
Pak-A-Sak, Amarillo TX
04.2022 - 04.2025Read More
Customer Service Representative
Toot N Totum
09.2020 - 07.2021Read More
Carhop
Sonic
02.2017 - 08.2017Read More
Kitchen Cook
Sonic
02.2017 - 08.2017Read More
Read More