Dylan Hanson
Carmichael,CA
Summary
Driven Busser with around 3 years of working experience. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Busser
Red Lobster
01.2024 - Current
- Addressed customer complaints and inquiries to verify satisfaction.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Provided attentive service and proactively assessed guest needs.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Crew Member
Jamba Juice
07.2022 - Current
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
Customer Experience Team Member
Michaels
02.2023 - 01.2024
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Recognized trends among common customer concerns which led to strategic recommendations provided during team meetings.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - Early Childhood Education
American River College
Sacramento, CA06.2025
High School Diploma -
Rio Americano High School
Sacramento, CA06.2023
Skills
- Decision-Making
- Team Collaboration
- Quality Assurance
- Restaurant Etiquette
- Table Bussing
- Customer Relations
- Organization
- Friendly, Positive Attitude
- Multitasking
Timeline
Busser
Red Lobster
01.2024 - Current
Customer Experience Team Member
Michaels
02.2023 - 01.2024
Crew Member
Jamba Juice
07.2022 - Current
Associate of Science - Early Childhood Education
American River College
High School Diploma -
Rio Americano High School